Thema "Re: Waiting for new kable contract" in Kabel: Tarife & Rechnung

Waiting for new kable contract

MarioR94 — Mon, 22 Nov 2021 18:22:24 GMT

Dear all,

Please excuse my English but I'm not (yet) a German speaker. The first week of November I set up a new cable contract with Vodafone, then the 10th I received a letter saying that they would contact my landlord for some permissions and until now nothing happened. My landlord was never contacted, I tried to call the assistance but it was impossible for me to go through the automated registration. They weren't able to help me even in a local shop.

Does someone have any suggestions for me on how to get this sorted? Thank you so much.

Mario

Betreff: Waiting for new kable contract

MarioR94 — Tue, 23 Nov 2021 17:10:29 GMT

Is no one able to help me? I can of course privately provide my personal details as the customer number to let you give a look into my contact informations.

Or I'd also accept to know the right number where to call and the sequence of number to press to talk to an operator. I went to a shop but the guy working there wasn't able to help me.

Re: Waiting for new kable contract

Thomas — Wed, 24 Nov 2021 06:12:29 GMT

Hallo MarioR94,

here you are already right. However, we can not answer immediately, because there is currently a lot going on and the requests are processed chronologically.

We would be happy to take a look at the status of the order. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Waiting for new kable contract

MarioR94 — Wed, 24 Nov 2021 17:06:49 GMT

Thank you so much for the message and he help. I've privately sent you the details you requested. Please accept my apologies for the repeated request.

Best regards,

Mario

Re: Waiting for new kable contract

Tina — Mon, 29 Nov 2021 12:26:11 GMT

Hello Mario,

do you have direct contact with your landlord? You can send me the details of your landlord in a PN. I will to pass them on to the relevant colleagues.

Kind regards

Tina

Re: Waiting for new kable contract

MarioR94 — Mon, 29 Nov 2021 18:33:04 GMT

Hi Tina, thanks for coming back to me. I sent you the contact details of my landlord with a private message.

However could you please check that my contract is still there? Because from a Vodafone Shop I was told that it was somehow deleted or blocked and I was about to start a new contract. I will wait before confirming the new one but can I kindly ask you to come back to me as soon as you could? (your colleague from the shop is waiting from my info)

Many thanks.

Best regards,

Mario

Re: Waiting for new kable contract

MarioR94 — Wed, 01 Dec 2021 10:25:43 GMT

Dear all,

thank you so much for your help so far but I would like to ABORT any contract that is on-going with Vodafone.

Best regards,

Mario R.

Re: Waiting for new kable contract

Lars — Thu, 02 Dec 2021 15:34:23 GMT

Hi Mario,

unfortunately there is no news yet. I have now revoked the contract at your request. You will receive written confirmation in the next few days. Do you have any further questions?

Best regards

Lars

Re: Waiting for new kable contract

MarioR94 — Sat, 04 Dec 2021 11:02:29 GMT

Hi Lars,

All good now.

BR,

Mario

Re: Waiting for new kable contract

Lars — Mon, 06 Dec 2021 11:06:18 GMT

Hi Mario,

sorry it didn't work out with us I will close the thread with this.

I wish you a wonderful christmas time

Lars