Getting charged from vodafone and previous provider

KUNAL3717 — Tue, 30 Nov 2021 09:44:53 GMT

Hi,

I took a vodafone cable connection and was told that vodafone will cancel my previous contract with my existing vendor. I am currently getting charged both from vodafone and my previous provider. I have visited the vodafone stores and also written letters. Now they are asking for the old phone number from prev provider.

I do not have any phone number since my contract was surf only. Please help to get my contract canceled from the other service provider and do not charge me till that time.

Please let me know if any other details are required from my side.

Betreff: Getting charged from vodafone and previous provider

reneromann — Tue, 30 Nov 2021 10:01:57 GMT

The free-of-charge action requires you to provide the old telephone number - only if you provide that number, the old provider contract can be cancelled. If you do not provide this number, then Vodafone cannot cancel your old provider.

And even with a surf-only contract, you will definitely have a telephone number assigned to the landline. In case it was not a landline contract but a mobile one, the free-of-charge action would not apply to you.

Thema "Betreff: Getting charged from vodafone and previous provider" in Kabel: Tarife & Rechnung

Getting charged from vodafone and previous provider

Betreff: Getting charged from vodafone and previous provider