Thema "Re: Vodafone contract cancelled and returned the device to Vodafone" in Kabel: Tarife & Rechnung

Vodafone contract cancelled and returned the device to Vodafone

DilipKumar — Sat, 27 Nov 2021 18:10:28 GMT

~~DSL~~ - Cable - I have cancelled my contract and returned the device to the vodafone and I still received invoice for the month of November.

So please request you to check this for me...

Re: Vodafone contract cancelled and returned the device to Vodafone

Andre — Sat, 27 Nov 2021 18:10:46 GMT

Hey DilipKumar,

sorry to hear that you've cancelled your contract.

Could you upload a picture of your current invoice (without posting personal information like your name/adress).

To what date have you cancelled your dsl contract?
Depending on the billing cycle it may be perfectly normal for a partial final invoice.
For excample if you get your invoice for the 10th-11th every month. If you've cancelled the contract for example on the 25th october. You will recieve a final invoice for the time from the 12th - 25th.

Cheers,
Andre

Re: Vodafone contract cancelled and returned the device to Vodafone

DilipKumar — Sat, 27 Nov 2021 18:11:02 GMT

I have uploaded the current invoice for the month of November.

Edit: @DilipKumar moved from DSL to cable board. In addition, the invoice has been removed for data protection reasons, please do not post any personal data publicly.

Re: Vodafone contract cancelled and returned the device to Vodafone

Torsten — Sat, 27 Nov 2021 18:11:16 GMT

Your contract has a term until February 12th, 2023, so you cannot terminate the contract too immediately. The calculation is also correct until the end of the term and you have to pay. The fact that you have already sent the cable router back does not exempt you from doing so.

Re: Vodafone contract cancelled and returned the device to Vodafone

DilipKumar — Sat, 27 Nov 2021 18:17:39 GMT

Hello Vodafone Team,

In this case, I would like to get back my vodafone DSL device back to me and I can use as secondary device at my home until my actual contract ends.

Please let me know how can I get back my device and the connection at my new place ..

Re: Vodafone contract cancelled and returned the device to Vodafone

Torsten — Sat, 27 Nov 2021 18:22:32 GMT

You don't have a DSL connection, but an Internet connection via a TV cable.

Re: Vodafone contract cancelled and returned the device to Vodafone

DilipKumar — Sat, 27 Nov 2021 18:30:03 GMT

Ok whatever Internet connection via a TV cable , Is it possible to get back my device or not?If yes what is the procedure?

Re: Vodafone contract cancelled and returned the device to Vodafone

Torsten — Sat, 27 Nov 2021 18:32:26 GMT

Contact Vodafone's social media support on Facebook, Twitter or WhatsApp or call the hotline. On the hotline, however, you will only receive help in German.

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

Sandra-K — Sun, 28 Nov 2021 11:14:35 GMT

Hello,

You can also send us a PN here.

We will then take a look at what we have already received back and get back to you.

Please send me the following data of the contracting party:

- the customer number

- the first and last name

- the complete address

- the date of birth

Best regards,

Sandra

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

DilipKumar — Sun, 28 Nov 2021 13:08:37 GMT

Hi Sandra,

Please find the following information :

- the customer number - ***

- the first and last name - Kommanamanchi Dilip Kumar

- the complete address

My Connection address : ***, 13187,Berlin

My Current living address : ***, 13505, Berlin

- the date of birth - ***

Best Regards,

Dilip Kumar Kommanamanchi

Edit: @DilipKumar Personal data removed for data protection. Please sent them as PM to @Sandra-K . For this click here.

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

Lars — Wed, 01 Dec 2021 17:43:12 GMT

Hi DilipKumar,

before we send a new device, the contract must first be moved to the correct address. Please use the move form on the website for this. Alternatively, I can also complete the move for you. Please note the one-time moving fee of 39,99 Euro. Should I do it or do you go through the homepage?

Best regards

Lars

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

Stephan — Mon, 31 Jan 2022 07:56:52 GMT

Hi DilipKumar,

please do not send pm to the moderators until they asked for them and post your answers her in the thread.

I ordered a new router for your. The device will arrive in the next few days at you new address.

Regards

Stephan

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

DilipKumar — Mon, 31 Jan 2022 08:06:44 GMT

Hi Stephan,

Sorry for sending directly to sandra because I am clueless whom to contact and so I did.

And thanks for the ordering of new router.

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

Torsten — Mon, 07 Feb 2022 00:06:45 GMT

@DilipKumar Have you received the cable router in the meantime? Then please select the correct solution, then we can complete the post.

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

DilipKumar — Mon, 07 Feb 2022 07:25:11 GMT

Hello Torsten,

I haven't received the cable router yet and I am still waiting for that.

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

Lars — Tue, 08 Feb 2022 16:27:27 GMT

Hi DilipKumar,

I see that the cable router arrived today. Can we close the thread with it?

Best regards

Lars

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

DilipKumar — Wed, 09 Feb 2022 15:01:34 GMT

Hello Lars,

Yes, I have received the device and can close the thread.

Re: Vodafone DSL contract cancelled and returned the device to Vodafone

Torsten — Wed, 09 Feb 2022 15:04:45 GMT

Danke für deine Rückmeldung. Dann schließ ich hier jetzt ab. Wenn wieder mal Fragen oder Anliegen auftauchen, eröffne einfach einen neuen Beitrag im passenden Board.