Thema "Quick question about the box after cancellation" in Kabel: Tarife & Rechnung

Quick question about the box after cancellation

Optionscontract — Thu, 25 Nov 2021 19:20:14 GMT

Hello,

My contract is cancelled and will be ending the 2 of December.

Can I give back the box to a vodafone store or do I have to send it to a specific place ?

And what type of document should I ask for in return to be sure that Vodafone doesn't tell me that I didn't give it back?

Thank you in advance for your help.

Betreff: Quick question about the box after cancellation

reneromann — Fri, 26 Nov 2021 00:23:45 GMT

You'll have to send it back to the warehouse - you CANNOT give it back at a store.

There is no special form to enclose with the devices - and in case you don't have the initial return slip anymore, you also have to pay for the return postage. Just keep the proof of sending (and use a trackable and insured parcel service) until Vodafone tells you that they received your devices.

The address varies depending on the Vodafone cable company you have a contract - the company is stated on your invoices.

If it's Vodafone Deutschland, it should be an address in Nuremberg, if it's Vodafone West, it should be Arvato...

Betreff: Quick question about the box after cancellation

Optionscontract — Fri, 26 Nov 2021 07:43:54 GMT

Thank you.

I live in Berlin, I will try to find the correct adress in order to return the box.

Re: Quick question about the box after cancellation

Thomas — Tue, 30 Nov 2021 06:55:56 GMT

Hi Optionscontract,

please have a look at the cancellation confirmation, the address for returning the hardware is given there.

Grüße

Thomas