Thema "Betreff: no cable connection at new apartment" in Kabel: Tarife & Rechnung

no cable connection at new apartment

Moca — Tue, 23 Nov 2021 09:25:32 GMT

Hello,

currently I have cable internet contract. I have moved yesterday to a new apartment which doesn't have cable connection, but has DSL connection.

Last week I gave my new address through Umzugsservice online, but I didn't get any email or call.

I tryed again Umzugsservice online yeaterday, but there is no reply so far.

I have already moved in a new apartment yesterday, and now I have no internet connectiom at home....

Is it possible to chang my contract cable to DSL? What should I do now?

Betreff: no cable connection at new apartment

Torsten — Tue, 23 Nov 2021 19:46:59 GMT

Have you also completed the move notification? You have to be a little patient before this is processed.
Unfortunately, experience has shown that switching to DSL takes at least 3 weeks, as the line only has to be booked with Telekom (after you have placed your order). If no corresponding port is free, no DSL line can be switched.
Is there a cable connection in your house, what does the availability check on vodafone.de say for your address?

Re: no cable connection at new apartment

Tina — Thu, 25 Nov 2021 16:15:21 GMT

Hello Moca,

nice to see you. Can you answer Torsten's questions? Please tell me in which federal state you live.

Best regards

Tina