Thema "Betreff: Urgent help needed" in Kabel: Tarife & Rechnung

Urgent help needed

Shahzaib_kaleem — Fri, 05 Nov 2021 16:01:57 GMT

I had a Giga tv contract ***. This contract got canceled last month for which I was willing to pay €280. But two days later I received an other bill from Paigo for €407. I have talked to your colleagues on phone but they are unable to find this contract. Please help as soon as possible because I have to provide the information to Paigo till 11-11-21

Community team: Removed customer number

Betreff: Urgent help needed

reneromann — Fri, 05 Nov 2021 19:12:35 GMT

It doesn't matter what you were willing to pay but what you had to pay.

Once the contract gets cancelled due to too many outstanding invoices, it'll be handed over to a debt collector like PaiGo - and obviously they'll add their fees on top of the outstanding invoice sum and all the additional charges for the time until the contract got cancelled. That usually includes chargeback fees, but also interest rates for outstanding payments as well as debt collection fees.

And once it is handed over to the debt collector, the debt collector is the only company to talk to. So if you haven't paid anything until now, you'll most likely have to pay what PaiGo wants you to pay.

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Shahzaib_kaleem — Fri, 05 Nov 2021 21:53:35 GMT

I think you misunderstood the whole case. I will try to explain it to you again.

I accidentally ordered the Gigatv and didn't cancel the contract in time. So I talked to a Vodafone employee and asked him if there is any way I can cancel the product. To which he said I can pay the full invoice which is about €240 and return the device. I was more than happy to do this. So later this month I got a Rechnung from vodafone that was about €240, and it was written in the letter that I will receive a seperate letter from the debt collector to pay this amount, which I received 1 week later with a bill for €280 " including all the fees and service charges". I have already paid half of this amount.
Two days later I receive an other letter form Paigo for €407 stating that they received an other invoice from Vodafone. What I came to know is this invoice is from 06-01-21 till the end of the contract period. The thing is I have regularly paid till May 21. So this is clearly a misunderstanding from Vodafone side. I had a detail discussion with Paigo employee and he confirmed me this invoice of €407 is not from debt collector but from Vodafone. So he asked me to get a written statement from vodafone that states that I have paid the amount already till May 21.

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Torsten — Fri, 05 Nov 2021 22:03:40 GMT

You have concluded a contract with a minimum contract term of 24 months and did not revoke it in due time. This means that you are bound to the contract for these 24 months, provided you give proper notice at least 3 months before the end of the contract.
If you terminate the contract extraordinarily early or the contract is terminated by Vodafone due to payment arrears, Vodafone will charge you the fees due until the regular end of the contract in one sum. If you don't pay this, it goes straight to debt collection.

I am not assuming that you have received a different cancellation confirmation, do I?

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reneromann — Fri, 05 Nov 2021 23:08:14 GMT

Even if you have paid until May 2021, you still have months to go.

Keeping your initial thread from early February 2021 in mind and assuming that you signed for the contract on January 6th 2021, then you only paid for 5 from 24 months - so there's 19 more months to go. And keeping in mind that the regular price for GigaTV is 19,99 € per month (let alone eventual 15 € on top for the TV Connect part), then it's 19 * 20 € = 380 € that you owe Vodafone, not only 240 € or 280 €...

There might be even another payment on top if you didn't return the receiver in time or at all...

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Shahzaib_kaleem — Tue, 09 Nov 2021 10:18:27 GMT

I have attached the bill from Paigo below you can check. It is showing I have not payed the bills, while you can confirm from my account I have payed the bill till May. And just for your information I had an accident in May 2021, I'm still in the hospital recovering from the injury. I should have taken care of it earlier but at the time other thing were more important for me.

Edit: attachment deleted. Lars

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Shahzaib_kaleem — Tue, 09 Nov 2021 10:19:11 GMT

Below you can see the actual bill. You can clearly see there has been a mistake. I am not here here for any argument. Please try to help

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Torsten — Sat, 06 Nov 2021 00:15:52 GMT

There is nothing to be read from GigaTV, the debt collection process is all about the TV Connect cable connection.
There is probably a separate collection process for GigaTV.

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Shahzaib_kaleem — Tue, 09 Nov 2021 10:20:23 GMT

Bro have you actually seen this bill ( I have attached again below). My question is why are there already payed payments in the debt collection invoice.

Edit: attachment deleted. Lars

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Shahzaib_kaleem — Sat, 06 Nov 2021 00:45:45 GMT

I came to this platform to find a solution. I have tried all Vodafone helpline today but apparently they can find my contract the people from Dsl say talk to Cable department and vice versa its like a loop atlast I came here. And here you can't see a clear miss organization. Please read the invoices side by side you will easily identify the mistake.

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Torsten — Sat, 06 Nov 2021 00:49:43 GMT

What you have attached is not an invoice, but the debt collection company’s statement of accounts. You can only find the Vodafone bills in MeinVodafone or MeinKabel if you have also set up this access.
In addition, you are in a customer-help-customer forum and I'm by no means your "bro".
Since the entire process is already in the collection process due to non-payment, no Vodafone employee can help you here either. With the transition to debt collection, your sole contact person is only the debt collection company.

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reneromann — Sat, 06 Nov 2021 02:23:58 GMT

There hasn't been payments for the cable connect contract - there's even charge back fees listed, which indicates that you manually charged back the invoices and/or your bank did it as your account balance wasn't high enough.

Therefor the lines with "Rücklastschriftgebühr".

And these fees don't include GigaTV at all - that is just the monthly service fee for the cable TV connection that is needed for GigaTV (or any other TV contract) on top in case that service fee is not included in your monthly payment for your apartment.

So that one is only for the service fees for the cable connection; there will be another one for GigaTV on top of that...

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Shahzaib_kaleem — Sat, 06 Nov 2021 20:27:11 GMT

The Vodafone Premium Net/App you are talking about, I have already cancelled it as it was stated in my contract you can check below in the vodafone invoice.

Edit: Anhang entfernt, da persönliche Daten nicht unkenntlich gemacht wurden.

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Torsten — Sat, 06 Nov 2021 19:04:48 GMT

As already written, you have not uploaded a single Vodafone invoice. These are only the lists of the debt collection agency, which otherwise only relate to the required cable connection (TV Connect), from which it is not clear whether any services have been canceled. And if you have booked GigaTV and have not paid either, there is a separate collection process for it, as it is a separate contract.

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Shahzaib_kaleem — Tue, 09 Nov 2021 10:21:56 GMT

I have already uploaded the Vodafone invoice in the comment above.

here see it again in attachments

Edit: attachment deleted. Lars

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Torsten — Sat, 06 Nov 2021 20:30:35 GMT

The invoice was removed due to personal information. If you have already paid this invoice, there will be no new one for it. But if it was not paid on time, this is the sum that the debt collection agency will now collect from you. The invoice is due immediately upon receipt. When did you get it?

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Shahzaib_kaleem — Sat, 06 Nov 2021 20:51:50 GMT

It was written on the invoice that I have to pay this amount to debt collection. For which I received a seperate letter one week later on 17th Oct. I have payed half of the invoice and the other half is due next month.

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Torsten — Sat, 06 Nov 2021 21:20:49 GMT

And that was your mistake. The bill was due immediately. Since you have not paid it, the claim has gone to collection due to persistent delay in payment. This means that there is no longer any claim from Vodafone, your sole contact is the debt collection agency.

If you had agreed to pay in installments with Vodafone, it would not have come to that. But since you probably hadn't paid a single invoice, you would not have been granted an installment payment.
You have to meet the payment obligations from your contracts on time. You can now arrange an installment payment with the debt collection agency, which will incur additional costs for you.

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reneromann — Sat, 06 Nov 2021 21:39:29 GMT

So there's two open things right now:

a) GigaTV + GigaTV NetApp invoices

b) TV Connect invoices

If you only pay one but not the other, the invoice procedure / debt collection will keep on running and with each month that passes and each letter the debt collector writes, the costs will increase.

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Shahzaib_kaleem — Sun, 07 Nov 2021 00:36:26 GMT

Are you a Vodafone employee?