Internet connection activation

gizotk — Sun, 31 Oct 2021 18:29:31 GMT

Hello,

I am not good at speaking German so I need to write this down in English! I received my box and all the documentation yesterday. However, even though I follow the steps correctly I did not receive the internet connection. While I tried to contact customer support, since I do not know to speak German, I could not overcome the issue. I believe a Vodafone representative needs to activate my account. Could you please help me with this matter?

Best,

Gizem

Re: Internet connection activation

Claudia — Wed, 03 Nov 2021 14:25:45 GMT

Hello Gizem,

I assume a technician will need to come to you to activate the line. If you have a contract with Vodafone Kabel Deutschland I can take a look at that. Please send me the following details via PM:

- your name

- the full address

- the birth date of the contract owner

- the customer number

- the MAC address of the router

- a phone number for the appointment

If indeed a technician is needed you must make sure that he can access the house installation. That's a small box with a (Vodafone) Kabel Deutschland label, usually located in the basement of the house. Are there symptoms in your household that might be linked to Covid19?

Kind regards

Claudia

Thema "Internet connection activation" in Kabel: Tarife & Rechnung

Internet connection activation

Re: Internet connection activation