Thema "Betreff: My Router send back by DHL" in Kabel: Tarife & Rechnung

My Router send back by DHL

jasmic108 — Wed, 20 Oct 2021 15:29:46 GMT

Hello,

I have orderd internet connection, so the router was sent to my new appartment. since i havent moved to the new appartment i was not able to recive the router delivered by DHL. Now when i look at the DHL tracking, it shows that the router was sent back to vodafone itself. So i tried calling Vodofone hotline but unfortunatly they dont support in English language. So may i know what i need to do next. Whom i can contact for English customer support.

Regards,

Jasmic108

Edit: @jasmic108 moved from the feedback to the cable board. Please make sure to post on the right board, then you will get adequate help faster.

Betreff: My Router send back by DHL

Torsten — Tue, 19 Oct 2021 22:59:02 GMT

In this case there will probably be a cancellation if the router comes back as undeliverable. What kind of technology did you order - DSL, cellular network or internet via the TV cable connection?

Betreff: My Router send back by DHL

jasmic108 — Wed, 20 Oct 2021 08:48:06 GMT

Hello Torsten,

Thanks for answering, I have ordered Red Internet & Phone 250 Cable U.

Betreff: My Router send back by DHL

Torsten — Wed, 20 Oct 2021 15:31:43 GMT

Have a little patience until a mod from Vodafone West / ex-Unitymedia can report here. They can arrange for the router to be re-shipped as soon as the package has arrived in logistics.

Re: My Router send back by DHL

Ida — Fri, 22 Oct 2021 06:43:02 GMT

Hi jasmic108

Send me a PM:

full name

full address

date of birth

customer number

Please write here again as soon as the PM ist out.

Best regards

Ida

Re: My Router send back by DHL

jasmic108 — Fri, 22 Oct 2021 10:36:45 GMT

Hello Ida,

Thanks for your reply, I have sent the information in the PM

BR,

jasmic108

Re: My Router send back by DHL

R4mona — Mon, 25 Oct 2021 07:25:35 GMT

Good morning jasmic108,

I apologise for my late feedback. Unfortunately, we are currently taking a little longer to respond.

I have seen in your customer account that your router was sent out again on 21.10.2021. Have you received the device in the meantime?

Kind regards

R4mona

Re: My Router send back by DHL

jasmic108 — Wed, 27 Oct 2021 17:47:21 GMT

Hello R4mona

Thanks for the reply, actually i have recived the router.

Thank you verymuch for the support

BR,

Jaison