Thema "No cable connection" in Kabel: Tarife & Rechnung

No cable connection

MatthewB — Sat, 16 Oct 2021 10:30:36 GMT

Hi,

I have just moved into a new apartment and I ordered cable internet for moving in. I didn't realise until now that the apartment does not have a cable connection -- there are coax cables in the walls ready I think to be used if connections are installed on them, but now also Vodafone's own website says only DSL internet is available at my address.

My German is not really good enough to contact via phonelines...is it possible for a technician to review my situation and if cable really isn't available, can I switch my contract to DSL internet?

Thanks

Betreff: No cable connection

Torsten — Sat, 16 Oct 2021 10:43:24 GMT

If cable internet is not available, the order will be canceled. You then have to place a new order for a DSL connection. Please wait until either a technician reports, who then determines this on site, or you receive information about the cancellation of the order.

Re: No cable connection

Tina — Tue, 19 Oct 2021 06:05:51 GMT

Good morning Matthew,

first of all, welcome to our community. It's nice that you are here.

Before I can help you, please tell me in which country you live.

Best regards

Tina

Re: No cable connection

MatthewB — Tue, 19 Oct 2021 13:24:29 GMT

Hi,

A technician has today come out and fixed the issue.

Thank you for the responses.

Re: No cable connection

Torsten — Tue, 19 Oct 2021 13:26:10 GMT

I'm delighted for you. Have fun with your cable internet connection. Do you have any further questions or can we close here?

Re: No cable connection

MatthewB — Tue, 19 Oct 2021 13:28:40 GMT

No, everything is now good 🙂