Thema "Re: [ENG] Reallocating within Germany" in Kabel: Tarife & Rechnung

[ENG] Reallocating within Germany

preetfzr — Thu, 07 Oct 2021 07:50:37 GMT

Hello,

We are moving out to the new house. but i would like to keep my Vodafone contract and all current settings with me to the new address (already checked, Vodafone services present to the new address as well). I already requested the Vodafone team to arrange a call to understand the procedure and requirement. So far I have only received the contract termination confirmation but nothing else. Can someone from the Vodafone moderator team, help me to forward my request to the concerned team?

many thanks

Simer

Re: [ENG] Reallocating within Germany

Lars — Thu, 07 Oct 2021 14:50:37 GMT

Hi Simer,

which german state are you from? Are you moving within the german state?

Best regards

Lars

Re: [ENG] Reallocating within Germany

preetfzr — Thu, 07 Oct 2021 20:13:54 GMT

Hi Lars,

Yes i am moving from Berlin to Brandenburg. More precisely to königs wusterhausen. I already checked the Vodafone availability is already there. So I just need someone who can explain the procedure and how much time it will take.

Simer

Re: [ENG] Reallocating within Germany

Lars — Fri, 08 Oct 2021 15:40:22 GMT

Hi preetfzr,

ok, then I am surprised that you got a termination confirmation. I would like to have a look at it.

Please send me the following data via private message:

- Customer number

- Name

- Date of birth

- current address

- new address

- moving day.

Write briefly here in the thread when you send the PM.

Best regards

Lars

Re: [ENG] Reallocating within Germany

Grit — Mon, 11 Oct 2021 14:04:44 GMT

Hello preetfzr,

you have entered house number 3 in the relocation serive for the new address. You cannot continue to use the connection there. Therefore, a termination was set. However, you informed us of house number 3c, where the connection is possible.
You have also given different dates for the move, once 01.12. and once 26.11..

Can you let us know more precisely when and where you will be moving?

Regards

Grit

Re: [ENG] Reallocating within Germany

preetfzr — Mon, 11 Oct 2021 14:25:19 GMT

Hello Grit,

I am sorry for the typo, yes the house number is 3C. The plan is to move by end of Nov, but i want to have an internet connection to be there already. So please take 26.11.2021 date for the movement,

Regards

Simer

Re: [ENG] Reallocating within Germany

Nancy — Wed, 13 Oct 2021 07:49:03 GMT

Hello preetfzr,

I have corrected everything for you in your customer data. I have removed the cancellation and it is no longer relevant. I have noted your move to the correct address and we can continue to supply you there.

Do you still have questions?

Best regards

Nancy

Edit: Information about the cancellation has been added

Re: [ENG] Reallocating within Germany

preetfzr — Wed, 13 Oct 2021 07:40:23 GMT

Hello Nancy,

Many thanks 🙂

May i ask, how it will work further? i mean the installation and the hardware that i have, who will re-configure on my new address?

Also, i have bridge mode enabled on my internet connection and would like to keep this setting as its.

Regards

Simer

Re: [ENG] Reallocating within Germany

preetfzr — Thu, 14 Oct 2021 20:07:01 GMT

Hello,

Today evening i received an phone call from Vodafone customer care and the lady on phone was telling me, there is nothing much updated in regards to my contract in the system. But she said there is only one entry placed yesterday stating customer address was wrong!

Can you please confirm me, if everything is alright and i would be able to keep my current contact and all those enabled settings? Also i need information in regards to the connection and hardware setup on my new address.

Simer

Re: [ENG] Reallocating within Germany

preetfzr — Fri, 15 Oct 2021 12:58:21 GMT

Hello,

Can I have at least a reply to previous messages?

/Simer

Re: [ENG] Reallocating within Germany

Torsten — Fri, 15 Oct 2021 13:07:58 GMT

All you have to do in your new apartment is connect your cable router to the multimedia socket, everything else will run by itself.

Re: [ENG] Reallocating within Germany

Tina — Fri, 15 Oct 2021 14:04:08 GMT

Hello preetfzr,

we are currently receiving a lot of enquiries, so it will take a few days before we get back to you.

Your move has been scheduled for 26.11.2021. on this date, the address will be changed in the system. You can still use your connection at the new address.

Best regards

Tina

Re: [ENG] Reallocating within Germany

preetfzr — Fri, 15 Oct 2021 14:10:22 GMT

Hello Tina,

Thanks for your reply.

I do understand you guys must be busy, But yesterday's call from the Vodafone representative consumed me. As she was confirming, nothing mush documented in the systems in regards to my contract, but the only thing which she confirmed was "Customer Address Wrong"

/Simer

Re: [ENG] Reallocating within Germany

preetfzr — Mon, 18 Oct 2021 09:16:09 GMT

Hello again,

Can I ask one last question? With the address change to another town, my phone number will be remained the same with the berlin prefix '030'?

Also, the marketing call I received last week offered some special prices for though out the 2-years contract. Could you please confirm, if it already applied to my contract?

Many thanks

Simer

Re: [ENG] Reallocating within Germany

Lars — Mon, 18 Oct 2021 17:33:59 GMT

Hi Simer,

you will get new phone numbers for the new address. You cannot take the Berlin numbers with you.

Please trust us that the process is now correctly in the system. Please do not accept any offers until the move is complete. We want the move to be done properly in the system first.

Best regards

Lars

Re: [ENG] Reallocating within Germany

preetfzr — Mon, 08 Nov 2021 09:23:38 GMT

Hi Lars,

May i ask one another question? I received an Umsuz document from Vodafone and it states, the Unzug will cost me 39,99 EUR. But if not wrong, is it supposed to be free ?

Regards

Simer

Re: [ENG] Reallocating within Germany

Torsten — Mon, 08 Nov 2021 20:50:40 GMT

No, the move costs € 39.99, that's right. However, the minimum term of your contract does not change either.

Re: [ENG] Reallocating within Germany

preetfzr — Fri, 26 Nov 2021 13:20:03 GMT

Hello,

Just want to inform you the transfer of connection to our new address should be done or start by 26th of November. But I am trying since morning and its not working. Can you please help to check what exactly happened and by when I will have internet working?

Many thanks

Simer

Re: [ENG] Reallocating within Germany

preetfzr — Fri, 26 Nov 2021 13:24:26 GMT

And I can also confirm on my old address internet still working.

Re: [ENG] Reallocating within Germany

preetfzr — Sat, 27 Nov 2021 12:59:15 GMT

Can someone please help? Service is completely down since yesterday. On the Vodafone modem there is 'home' symbol keep blinking. I am also sending you pictures of the modem.