Thema "Betreff: Urgent : Change of Address triggered unwanted cancellation automatically" in Kabel: Tarife & Rechnung

Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Wed, 13 Oct 2021 22:51:49 GMT

Hello,

I went to the "Umzug" option to change my address from 25th of October. However, I just received an email that says "Ihre Kündigung wegen Umzug".

All I wanted to do this just use the same contract and have it at my new place.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

reneromann — Wed, 13 Oct 2021 23:24:13 GMT

The cancellation is triggered automatically if the system checks that your contract cannot be fullfilled anymore at the new address - e.g. in case of a cable contract, that there is no cable connection by Vodafone at your new location...

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Thu, 14 Oct 2021 09:32:32 GMT

Hello,

Thank you for your message. But now it says I have to pay for the connection till January next year, even though I cannot use it.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Torsten — Thu, 14 Oct 2021 20:09:53 GMT

This comes from the German Telecommunications Act §46. It says there that you have a special right of termination with a notice period of 3 months if the services are not available at your new place of residence. You still have to pay this time.
Only if you switch to Vodafone DSL in the course of moving, Vodafone waives the 3 months and switches off the cable contract on the day your DSL connection is switched on.
Before this change in the law, you would have had to continue to pay the entire remaining term, because the contract is concluded for a specific address and you are responsible for the move.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Thu, 14 Oct 2021 20:26:41 GMT

How do I switch to Vodafone DSL now or during moving or what should I do now?

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Torsten — Thu, 14 Oct 2021 20:29:58 GMT

Weren't you offered to switch to DSL when you reported the move? What does the availability query say, which technology is available at your new address?

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Thu, 14 Oct 2021 20:33:31 GMT

I wasnt offered anything. Just normal umzug operation, which at the end it said i will be chared around 40 euros.

I opened the link you provided, and I could not see where I can enter my address.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Torsten — Thu, 14 Oct 2021 20:37:51 GMT

Please click the link while you are not logged into MeinVodafone.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Thu, 14 Oct 2021 20:42:59 GMT

Thank you ... I tried it and it says DSL is available at that location

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Torsten — Thu, 14 Oct 2021 21:02:21 GMT

Are you moving within the same city? Then just book a DSL connection and indicate that you want to take your phone number with you.
You will then receive a porting form, which you fill out and sign and then submit it to the address or fax number / email address on it. Then your cable connection for switching the DSL connection will be deactivated and you will keep your previous phone number.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Fri, 15 Oct 2021 06:54:05 GMT

I am moving to a different city, but same state (Bavaria). Is there a way to swtich my contract from cable to dsl without this cancellation?

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Torsten — Fri, 15 Oct 2021 12:10:07 GMT

No, unfortunately there is no other way. There are different companies that offer the services. Vodafone Deutschland GmbH is the cable network provider and Vodafone GmbH offers DSL.
But maybe a mod can speed up the whole thing a bit and forward the data directly to the DSL colleagues.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Fri, 15 Oct 2021 12:29:01 GMT

Thank you very much. How can I contact a mod so that I can get things sped up while buying a new DSL connection?

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Torsten — Fri, 15 Oct 2021 12:31:45 GMT

Have a little patience until a mod reports here in the post. In the worst case, this can take a few days.
I removed the correct solution so that a mod would even look at the case.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Stephan — Mon, 18 Oct 2021 15:35:35 GMT

Hi sbtauseef,

if you move to an address, where only DSL is available, then you can switch via the moving service you already know.

For example, choose the DSL contract offered with 250 Mbit / s for the new address.

Please do this promptly, as the connection of DSL connections always takes a little longer. Unfortunately, we cannot accelerate this.

Regards

Stephan

PS: please do not send unsolicited private messages to the moderators.

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Mon, 18 Oct 2021 15:51:16 GMT

Hello,

While moving I was not offered a new service at all and it showed that the connection could be transferred, and then I received an email saying that my contract has been cancelled.

Now I ordered seperately a new DSL connection. How do I merge this or what should I do now?

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Stephan — Tue, 19 Oct 2021 15:10:43 GMT

Hi sbtauseef,

did you ordered the DSL also by Vodafone?

If yes, then please contact us here again when the new DSL contract is active and we will take care of the old cable contract.

Regards

Stephan

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

sbtauseef — Tue, 19 Oct 2021 15:22:06 GMT

Hello,

I have ordered a new DSL connection by Vodafone.

I do not know when it will be active? Is there a way to know it?

The "Umsetzungstermin" is set to 5th November. Is there any faster way to get it on my new apartment? I will be moving in on 26th October.

Do you require my "Auftragsnummer" for the new DSL contract?

Betreff: Urgent : Change of Address triggered unwanted cancellation automatically

Stephan — Tue, 19 Oct 2021 19:24:52 GMT

Hi sbtauseef,

the activation of DSL contracts takes usually longer than via Cable. There is unfortunately no way to speed things up. I'm sorry.

Regards

Stephan