Thema "Contract Cancellation – Leaving Germany" in Kabel: Tarife & Rechnung

Contract Cancellation – Leaving Germany

DavidS9 — Sun, 10 Oct 2021 20:58:54 GMT

Hey,

I will be leaving Germany in December and after looking through all the materials tied to the contract cancellation, I have more questions than answers.

Since the 3 months cancellation starts from the date of me moving out, I will have to pay for 3 months of using the internet, while not even being in the country anymore. Do I need to keep my bank account open for this, or can I simply pay all 3 months as I will be leaving the country?
When am I supposed to send the router back? All the information points to the direction that I have to do it after I receive the contract cancellation, which doesn't really help, because I will be abroad already and with no way of sending the router back.
Some clarification on the whole process would be greatly appreciated.

Thanks a lot!

Re: Contract Cancellation – Leaving Germany

Nancy — Tue, 12 Oct 2021 08:30:47 GMT

Hello DavidS9,

I will be happy to answer your questions.

The best way to inform us of your move is to use our moving service. If we cannot continue to serve you at your new address, your contract will be terminated with 3 months' notice in accordance with the Telecommunications Act. The notice period starts on the day you notify us of your move. The basic fees will be charged until the date of termination. The cheapest way is to have them debited. You will also receive a final invoice at the end of the contract. You send your router back to us at the end of the contract. If you are already abroad, you can send it back to us earlier.

I hope that your question marks have disappeared a little. Please let me know what might still be open.

Best regards

Nancy

Re: Contract Cancellation – Leaving Germany

DavidS9 — Tue, 19 Oct 2021 10:54:03 GMT

Hey Nancy,

Thank you for the information.

I have initiated the process, but I didn't receive any confirmation whatsoever.
Would it also be possible to charge me the remaining amount of money now, since I plan to close my German bank account?

Re: Contract Cancellation – Leaving Germany

Stephan — Wed, 20 Oct 2021 15:41:49 GMT

Hi DavidS9,

it can take some time until you get all confirmations. Please be patient.

It is not possible to debit now all monthly fees that are due by the end of the contract in one sum. I'm sorry.

Regards

Stephan

Re: Contract Cancellation – Leaving Germany

DavidS9 — Wed, 20 Oct 2021 17:08:31 GMT

Hey,

I see, so if understood it correctly, you will continue charging me after I leave the country, right?

What's going to happen, if I close my bank account, which is something I have to do, because I have to deregister before I leave the country?

Thank you.

Re: Contract Cancellation – Leaving Germany

Torsten — Wed, 20 Oct 2021 17:10:54 GMT

Then you should change the bank details in MeinVodafone as soon as possible. If you stay in the SEPA area (i.e. in the EU), this is not a problem and the direct debit can remain. Otherwise you have to transfer the bills yourself. Please always take into account the significantly longer banking times.

Re: Contract Cancellation – Leaving Germany

DavidS9 — Wed, 20 Oct 2021 21:48:02 GMT

Hey,
I am not staying in the SEPA area, so I will be transferring the bills myself, I guess.
Why can't I simply transfer the remaining sum at once?
I am sorry, I am just trying to understand, why is this impossible.

Re: Contract Cancellation – Leaving Germany

Stephan — Mon, 25 Oct 2021 06:05:09 GMT

Hi DavidS9,

because you simply don't know in advance what your final bill will be.

You have a contract with monthly billing and as long as this is still running, there will also be a monthly bill.

Regards

Stephan

Re: Contract Cancellation – Leaving Germany

DavidS9 — Mon, 25 Oct 2021 08:18:02 GMT

Hey,

What do you mean by "you simply don't know in advance what your final bill will be"?
I pay 39,99€ per month now. I informed you in the middle of October that I am cancelling my contract, at that point the 3 months notice period starts. As such, I have to pay the bill for October, November and December. Since I will be leaving the country in December, I will just have to wire you 39,99€ for December and that should be it.

Unless I am wrong, in which case, please correct me.

Re: Contract Cancellation – Leaving Germany

Stephan — Mon, 25 Oct 2021 11:49:09 GMT

Hi DavidS9,

with three months from October the last bill will come in January.

Regards

Stephan

Re: Contract Cancellation – Leaving Germany

DavidS9 — Mon, 25 Oct 2021 13:30:21 GMT

Hey,

Awesome, thanks for helping me figure that out.

So since I will be leaving Germany in December, and will need to wire the amount of money myself, why can't I simply send you 2x 39,90€ for December and January?

Re: Contract Cancellation – Leaving Germany

Grit — Thu, 28 Oct 2021 11:11:22 GMT

Hello Davod69,

you can of course do that, the invoices will still be created by the system month by month. You cannot influence this manually.

Regards

Grit

Re: Contract Cancellation – Leaving Germany

DavidS9 — Mon, 01 Nov 2021 11:45:50 GMT

Hey,

Perfect, thanks for the confirmation.

Can you tell me, when will I receive the confirmation of my contract cancellation request? It's been 2 weeks already and I haven't received anything, and I'd like to avoid paying more than I have to.

Re: Contract Cancellation – Leaving Germany

Nancy — Fri, 05 Nov 2021 09:16:59 GMT

Hello DavidS9,

I cannot tell you exactly how quickly you will receive confirmation of termination. You will receive a confirmation of receipt beforehand and then the cancellation date. Have you already checked your customer portal?

Best regards

Nancy

Re: Contract Cancellation – Leaving Germany

DavidS9 — Fri, 05 Nov 2021 11:53:05 GMT

Hey,

Where should I look for this information in the customer portal? Most parts of that website are either loading infinitely, or there is this error message:
MeinDSL & Festnetz ist derzeit leider nicht erreichbar.

Bitte versuchen Sie es später noch einmal.
Wir arbeiten an der Behebung des Problems.

Re: Contract Cancellation – Leaving Germany

Torsten — Fri, 05 Nov 2021 21:25:15 GMT

Are you sure that you are right here at the cable board? If you are a customer of VFD / ex-KDG, you will receive the cancellation confirmation by email and in the MeinKabel portal as a PDF document, at VFW / ex-UM (North Rhine-Westphalia, Hesse and Baden-Württemberg) it will be sent by post, and you can which can also be found as a PDF document in MeinVodafone in the contact area.
Unfortunately, I cannot tell you what it looks like at Vodafone GmbH in the DSL sector.

Re: Contract Cancellation – Leaving Germany

DavidS9 — Sat, 06 Nov 2021 15:57:52 GMT

Hey,

I do have a cable connection provided by unitymedia, which Vodafone acquired. When I log into the MeinKabel portal, it sends me to MeinVodafone, where I can't check anything anyway, because the website is permanently stuck on infinite loading, or it tells me to try again later.

I used this link here to inform you about me moving away 3 weeks ago: https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice/dateneingabe

I haven't received any confirmation in any shape or form. At this rate, I will just close my bank account and you people can do whatever you want. Alternatively, you can start providing some semblance of customer support so this can be resolved, but I guess that would be me expecting too much.

Re: Contract Cancellation – Leaving Germany

Torsten — Sat, 06 Nov 2021 19:24:01 GMT

As a former Unitymedia customer, you can also report the move by email. Please enter your customer data so that the email can be assigned to your customer account. The MeinKabel portal is only for Vodafone Germany / ex-Kabel Germany customers.

Re: Contract Cancellation – Leaving Germany

DavidS9 — Sun, 07 Nov 2021 13:14:23 GMT

Hey,

The email address that you provided isn't active anymore.

Moreover, all the login credentials I received from unitymedia are meant for Vodafone websites. Why am I required to report the move to unitymedia, when obviously all of the services should be managed by you at this point?

Re: Contract Cancellation – Leaving Germany

Torsten — Sun, 07 Nov 2021 14:05:29 GMT

Yes, the email address is still available for Vodafone West / ex-Unitymedia customers. Only the name was changed, everything else is still the same.