Thema "Re: Ping issues around specific time" in Kabel: Tarife & Rechnung

Ping issues around specific time

DarthLito — Tue, 14 Sep 2021 20:32:55 GMT

Hello, i am a cable user and i work in the game industry so my internet experience is mostly linked to online gaming. My internet works fine besides the time period from 9:30pm to 11:00 pm when my average ping is around 200ms so it really hurts. Since there is no EN support - searching this place fo an answer / help. ty

Re: Ping issues around specific time

Martin59 — Sat, 18 Sep 2021 15:00:37 GMT

Hello DarthLito,

in which state do you live and since when does the disturbance exist approximately? Which router do you use and are the devices connected via LAN or W-LAN?

What speeds do you achieve in the evening hours when you perform a speed test?

Best regards, Martin

Re: Ping issues around specific time

DarthLito — Wed, 29 Sep 2021 19:40:12 GMT

Hello! Excited that you answered!
I live in Berlin, Danziger str 75, the disturbance i think 1-2 months old, i use the router which is supplied to me by default so FRITZ!Box 6490 and the device (PC) which i have issues with is connected via LAN.
Speedtest gets me ping 100 and 5mbps as download speed.

It starts from 8-9pm and goes away around 10:45 pm (ping back to 20 and speed back to 100), i also checked my network during that time and it seems that there is nothing going on with processes on my PC at this time so it is a network issue

Re: Ping issues around specific time

Moni_GK — Mon, 04 Oct 2021 09:56:12 GMT

Hello DarthLito,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Best regards

Moni

Re: Ping issues around specific time

DarthLito — Wed, 06 Oct 2021 20:38:55 GMT

Just sent it via a PM thank you!

Re: Ping issues around specific time

Moni_GK — Thu, 07 Oct 2021 12:14:08 GMT

Hello DarthLito,

the levels at the connector are not in order.

A technician should take a look at this on site. Would that be okay with you?

Will the colleague come with you to the building? The cause seems to lie within our jurisdiction. In this case, the use is also free of charge for you. Only the technician does not meet anyone on the agreed date, who receives errors in the own wiring between the router and the antenna socket or does not have access, we charge 99,50 €.

Under which phone number can the colleague make an appointment with you?

Given current developments, we need to take certain precautions. Therefore, we need to know if there have been any symptoms in your household that might be related to Covid-19. Of course, we don’t want to get too close to you, but on the other hand we don’t want to unnecessarily endanger more people.

Greetings Moni

Re: Ping issues around specific time

DarthLito — Fri, 08 Oct 2021 08:07:11 GMT

I`ve sent you a PM with my phone number.

I am good with everything you said as long as the person can speak English, so i can do basic comms with him/her and can properly understand where i need to be and what i need to do 🙂

Re: Ping issues around specific time

DarthLito — Fri, 08 Oct 2021 08:14:29 GMT

And i confirm that there are no ongoing symptoms of Covid-19 in my household

Re: Ping issues around specific time

Moni_GK — Fri, 08 Oct 2021 09:11:20 GMT

Hello DarthLito,

what about the access to the house plant? This refers to the amplifier. If you don't know where it is, please ask the janitor.

Greetings Moni

Re: Ping issues around specific time

DarthLito — Thu, 14 Oct 2021 18:28:35 GMT

Finally got the answer - From 8 to 15:30 any day except Friday and WE there is access to the equipment and i can show where it is

Re: Ping issues around specific time

Moni_GK — Mon, 18 Oct 2021 09:36:00 GMT

Hello DarthLito,

I have commissioned the technician for you. You will be called to make an appointment.

Greetings Moni

Re: Ping issues around specific time

DarthLito — Fri, 22 Oct 2021 14:47:23 GMT

Hello

Thanks a lot for sending a technician, he was with us on Tuesday and checked the equipment in the building and at my flat. His conclusion was that everything is fine with the equipement on both sides (at home and in the building ) and it is just a problem of equipment`s bandwidth that struggles when everyone starts using internet during evening hours.

The internet between 8 to 11 pm is still barely usable unfortuantely, i am not sure what my next steps here should be. Thank you

Re: Ping issues around specific time

Moni_GK — Thu, 28 Oct 2021 10:01:41 GMT

Hello DarthLito,

According to the technician, he did not have access to the house system. Is that correct?

Greetings Moni

Re: Ping issues around specific time

DarthLito — Mon, 01 Nov 2021 22:14:08 GMT

He checked 2 different sets of equipement situated in different parts of the building, i have house keeper to confirm this. Technician checked it and said that everything works well. Then he came to check equipment in my flat and said that it also is fine. Later, same evening, i had 150 ping again

Re: Ping issues around specific time

Tobias — Thu, 04 Nov 2021 09:28:06 GMT

Hi @DarthLito,

can you show us some tests again please?

Regards

Tobias