Thema "Betreff: Change of address; request to transfer current plan to this address" in Kabel: Tarife & Rechnung

Change of address; request to transfer current plan to this address

nikable — Thu, 30 Sep 2021 06:55:58 GMT

Dear Support Team,

Currently, I am using " Red Internet & Phone 100 Cable" since last year and am happy with it.

I am moving to the new address(withing the same city) to-: Schärdinger Straße, Passau from 01.10.2021.

Would you please make sure that my address on the contract and my current internet plan get transferred from 01.10.2021 to this new address mentioned above?

Please do let me know if anything else is to be done from my end. Thank you very much in advance and wish you a great day ahead.

Best regards,
Nik

Edit: Address made unrecognizable. Team Community

Betreff: Change of address; request to transfer current plan to this address

Torsten — Wed, 29 Sep 2021 16:03:04 GMT

Please report your move using the relocation service in MeinVodafone / MeinKabel. It can take several days for a mod to report here and you will have already moved.

Betreff: Change of address; request to transfer current plan to this address

nikable — Sun, 03 Oct 2021 12:46:45 GMT

Dear Torsten,

As suggested, I tried to change the connection address via (https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice).

However, it seems that at the new address, there's NO Kabel connection service offered. Please refer attached screenshot for the reference.

How do we proceed in this case?

Best regards,

nikable

Betreff: Change of address; request to transfer current plan to this address

nikable — Sun, 03 Oct 2021 12:55:14 GMT

and here's what happens when I looked for available services at the address: no respose even after waiting for 10 minutes to load the page.

Betreff: Change of address; request to transfer current plan to this address

Torsten — Sun, 03 Oct 2021 12:53:37 GMT

In this case, click on the "Zum Angebot" button. There you can decide whether you want to switch to DSL. You can then also avoid the 3 months that the German Telecommunications Act provides for moving with unavailability. The cable contract is then seamlessly switched off when the DSL contract is activated and, if you do not get any other area code, the previous phone number is transferred to the DSL contract.

If you do not want this, you have to report the move via the contact forum in MeinVodafone or MeinKabel, then the contract will be terminated with the statutory period of 3 months and you will have to continue to pay for these 3 months even though you no longer use the contract can.

Betreff: Change of address; request to transfer current plan to this address

Torsten — Sun, 03 Oct 2021 12:56:22 GMT

Otherwise you can of course also wait for a mod here, they can also set up the move. I guess you speak little or no German, so the hotline is probably less promising. It can take a few days for a mod to respond.

Betreff: Change of address; request to transfer current plan to this address

Torsten — Sun, 03 Oct 2021 12:57:26 GMT

Additional question: Can you use your cable router at the new address, so the internet and telephone work?

Betreff: Change of address; request to transfer current plan to this address

nikable — Mon, 04 Oct 2021 19:52:11 GMT

Dear Torsten/Support Team,

When I clicked on "Zum Angebot" ; there was no DSL service offerred. Hotline number was displayed to disscuss possible DSL Service(pl. refer screenshot). However, it seems that there's neither Kabel nor DSL service present at the moment. at my new address. Therefore, unfortunately I would have to terminate the contract.

Since you guys already determined that, it would be difficult for me to report this problem via hot line; how do I proceed and request to terminate the contract?

Looking forward to hearing from your side
Many thanks in advance!

BR,
Nik

Betreff: Change of address; request to transfer current plan to this address

nikable — Mon, 04 Oct 2021 19:54:40 GMT

As I reported in the begining, my Kabel router won't work at the new address due to lack of Kabel internet service at the said address.

Betreff: Change of address; request to transfer current plan to this address

Thomas — Tue, 05 Oct 2021 07:53:12 GMT

Hi nikable,

please use the contact form for cancellation.

Regards

Thomas

Betreff: Change of address; request to transfer current plan to this address

nikable — Tue, 05 Oct 2021 12:26:03 GMT

Hi Thomas/Support Team,

Thanks for the feedback. I tried doing the same through https://kabel.vodafone.de/kontakt; but I could not find any option which states "non availabilitiy of Kabel and DSL service".

I went forward with both possible related options 1. permenant disruption/netword reasons 2. other reasons

Both took me forward to the phone number where I could report the concern. Please refer to the attached screenshot.

However, as you already know my case and have agreed to terminate the contract. Should I have to call on that number and hope they understand my situation and proceed to the contract cancellation or would it be possible for you guys to take care of this from your end?

Please do let me know if I am missing something here.

Thanks in advance,

nikable

Betreff: Change of address; request to transfer current plan to this address

Lars — Wed, 06 Oct 2021 17:58:14 GMT

Hi nikable,

I'll take a look at it.

Please send me the following data via private message:

- Customer number

- Name

- Address

- Date of birth

- new address

- date of move.

Write briefly here in the post once you have sent the PM.

Best regards

Lars

Betreff: Change of address; request to transfer current plan to this address

nikable — Wed, 06 Oct 2021 21:28:00 GMT

Hi Lars,

Sent you the requested details via a personal message.

Best,

nikable

Betreff: Change of address; request to transfer current plan to this address

Lars — Thu, 07 Oct 2021 14:09:09 GMT

Hi nikable,

I have arranged the termination to TKG now. You will receive the written confirmation as soon as possible. The end of the contract is 30. 12. 2021. Do you have any further questions?

Best regards

Lars