Thema "Re: Cancel contract due to moving abroad - no confirmation received" in Kabel: Tarife & Rechnung

Cancel contract due to moving abroad - no confirmation received

Helen2020 — Sun, 19 Sep 2021 03:26:36 GMT

Hello,

I have the Vodafone CableMax1000 contract. I left Germany permanently on 23.08.2021 to live in the UK. I went through all the messages on this forum and asked how to cancel my contract. Following the advice I was given I filled in the online contact form for moving abroad on 25.08.2021. I expected my contract to be cancelled 3 months from that date. However I have still received no confirmation after more than 3 weeks and on MyVodafone it still says my contract is due to end in 2022. I tried to do the online form again in case there was an error but now it will only let me put in a moving date from today. Please could this be checked or explained what else I can do.

My customer number is xxxxxxxxxx. I can send my Abmeldung.

Thank you very much.

Helen Fxxxxxxxxxx

Edit: Please do not post personal information publicly.

Re: Cancel contract due to moving abroad - no confirmation received

Stephan — Tue, 21 Sep 2021 05:42:54 GMT

Hi Helen2020,

unfortunately we didn't received a deregistration from you, that's why the cancellation date is still in March 2022. You sent a message to customer service at the end of August, but without an attachment.

So that there are no further delays, I will adjust the termination. Since I have no other information from previous messages, I'll take your message from 25 August as reference.

Regards

Stephan

Re: Cancel contract due to moving abroad - no confirmation received

Helen2020 — Wed, 22 Sep 2021 18:30:01 GMT

Hi Stephan,

Thank you for the help! I did not see where on the contact form to add an attachment. Shall I send you my Deregistration in a PN?

Thanks,

Helen

Re: Cancel contract due to moving abroad - no confirmation received

Thomas — Sat, 25 Sep 2021 07:02:58 GMT

Hi Helen2020,

we have already adjusted the cancellation. Therefore, we no longer need the deregistration.

Regards

Thomas

Re: Cancel contract due to moving abroad - no confirmation received

Helen2020 — Sun, 26 Sep 2021 14:12:16 GMT

Dear Thomas,

Excellent. Thank you for your help.

Best wishes,

Helen

Re: Cancel contract due to moving abroad - no confirmation received

Nancy — Tue, 28 Sep 2021 10:10:03 GMT

Hello Helen2020,

glad we could help you. I will therefore close your thread.

Best regards

Nancy