Thema "Betreff: Extremely low upload speed" in Kabel: Tarife & Rechnung

Extremely low upload speed

Konstantin24 — Tue, 14 Sep 2021 13:55:26 GMT

Hello! Sorry for the English first, but I cant wait to solve this problem. I just changed my plan to cable 250 mbit download and 25 mbit upload with x2 upload boost. So my upload speed should be 50 mbit. But it is only 1 mbit, which is incredible.

Betreff: Extremely low upload speed

KundeOhneNetz — Tue, 14 Sep 2021 14:02:10 GMT

Habe selbe Probleme

Speedtest-ID: tq2k6r2qhcm2

Soll: 1000/50

IST 940 / 10-22

Betreff: Extremely low upload speed

Torsten — Tue, 14 Sep 2021 21:06:33 GMT

@Konstantin24 Please post the line values / Docsis parameters from your router. Please also answer the questions from this thread, then it will be much easier to provide assistance.

@KundeOhneNetz Wenn du ein Problem hast, musst du nicht in mehreren fremden Threads spamen. Eröffne bitte einen eigenen Thread und schildere dort dein Problem. Danke.

Betreff: Extremely low upload speed

Konstantin24 — Wed, 15 Sep 2021 19:45:53 GMT

Thank you for your help.

I have unity media connect box:

Standard specification compliant : DOCSIS 3.0

Hardware version : 5.01

Software version : CH7465LG-NCIP-6.12.18.25-2p6-NOSH

My DOCSIS parameters for upload are:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 44600000 46 5.120 64qam 3

2 37200000 51 5.120 64qam 2

3 51000000 45 5.120 64qam 4

4 30800000 46 5.120 64qam 1

And I can't say if it happened only now, because before I had 60/3 mbit plan and I didn't see more than 3 mbit. Now I changed my plan to 250/50 on Tuesday , however, I never see upload speed higher than 1 mbit. So... it become worse for double price.

Re: Extremely low upload speed

R4mona — Sat, 18 Sep 2021 12:41:54 GMT

Hey Konstantin24,

I am very sorry that your connection is not working optimally.

So that we can take a closer look at it, please send us a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. Then we will get an overview together and find a solution for you.

Kind regards

R4mona

Re: Extremely low upload speed

Konstantin24 — Sat, 18 Sep 2021 14:33:25 GMT

Hi! Sent a message to you!

Re: Extremely low upload speed

Konstantin24 — Sun, 19 Sep 2021 18:42:36 GMT

I want to complain on the person responsible for ticket xxxxxxxxxxxxx. It was just closed without any help, however, they promised me, that technician will come and check my connection because the problem obviously exists and they even see it.

Worst service ever

Edit: Please do not post personal information publicly.

Edit 2: Added to existing thread.

Re: Ticket 19601493

R4mona — Tue, 21 Sep 2021 05:44:30 GMT

Good morning Konstantin24,

I am very sorry that you were so dissatisfied with the first processing of your ticket. This procedure does not correspond to our standard.

I saw in your customer account that a new incident report was recorded for you yesterday. This is being sent to our internal technology department for analysis. My colleagues are trying to isolate and solve your problem via remote maintenance. If this is not successful, a technician will contact you to arrange an on-site appointment

Together we will find a solution for you.

Kind regards

R4mona