Thema "Betreff: Interested in changing to the new CableMax 1000 plan" in Kabel: Tarife & Rechnung

Interested in changing to the new CableMax 1000 plan

matt604 — Sun, 12 Sep 2021 09:29:11 GMT

Hello!

I am interested in changing to the new CableMax 1000, but I don't seem to have this option available. I am a Red Internet & Phone 500 Cable from 2/2019. I already have a TG3442DE cable modem, so I don't think I would need a new one sent.

Please advise.

Betreff: Interested in changing to the new CableMax 1000 plan

Torsten — Sun, 12 Sep 2021 11:57:28 GMT

In your case, you are out of the minimum contract period of 24 months and you can switch to the Cable Max. You will then be charged a one-time fee of € 9.99 for the early tariff change.
Unfortunately, switching to self service is not possible in your case, but a mod can book it for you. To do this, it would be important to know which federal state you come from.

Betreff: Interested in changing to the new CableMax 1000 plan

matt604 — Sun, 12 Sep 2021 12:17:37 GMT

Thanks for the replied, Torsten. This is what I was expecting from what I read in the forums here. I think a 10 Euro transfer fee is fair, if I am saving 10 Euros a month for faster speeds. 🙂

Oh, and for any who sees this, I am in Berlin.

Betreff: Interested in changing to the new CableMax 1000 plan

Torsten — Sun, 12 Sep 2021 12:19:29 GMT

Then have a little patience until a mod from VFD / ex-KDG reports here in the post and requests your data. In the worst case, this can take a few days.

Re: Interested in changing to the new CableMax 1000 plan

Lars — Mon, 13 Sep 2021 07:59:05 GMT

Hi matt604,

I'll take a look at it. Please send me your customer number, name, date of birth and address via private message. Write a short message here in the post, as soon as you have sent the PM.

Best regards

Lars

Re: Interested in changing to the new CableMax 1000 plan

matt604 — Mon, 13 Sep 2021 14:39:42 GMT

Hello, Lars!

I have sent you a PM with the requested information.

Cheers

Re: Interested in changing to the new CableMax 1000 plan

Lars — Tue, 14 Sep 2021 09:16:53 GMT

Hi matt604,

I can offer you the GigaCable Max for 39,99 Euro permanently, since you are already out of the minimum contract term.

A one-off fee of EUR 9. 99 will be charged and the term starts again with 24 months. So you would save 10 euros every month and get twice the speed. We don’t have to change the cable router. The current one is also sufficient for the higher bandwidth.

What do you say? Shall I arrange the changeover?

Best regards

Lars

Re: Interested in changing to the new CableMax 1000 plan

matt604 — Tue, 14 Sep 2021 10:22:24 GMT

Sounds good to me!

Re: Interested in changing to the new CableMax 1000 plan

Lars — Tue, 14 Sep 2021 13:18:47 GMT

Hi matt604,

very good. I have initiated the change. The written confirmation will be sent to you by e-mail as soon as possible. Do you have any further questions?

Best regards

Lars

Re: Interested in changing to the new CableMax 1000 plan

ERFD — Sat, 18 Sep 2021 12:11:35 GMT

Hello matt604,

was the test performed via LAN? Do you get the bandwidth with a regular download?

Best regards Fred

Re: Interested in changing to the new CableMax 1000 plan

matt604 — Sat, 18 Sep 2021 12:42:01 GMT

Hello Fred,

Thank you for checking in on this issue. I figured out the problem. The router was not using hardware offloading for the NAT. Once this was re-enabled I was getting full speeds again.

This thread can be considered closed.

Thank you all for your help!

Re: Interested in changing to the new CableMax 1000 plan

Martin59 — Mon, 20 Sep 2021 11:20:23 GMT

Hello matt604,

thank you very much for your feedback.

Then I will close the article with this. If you have any further questions or concerns, please feel free to create a new post.

Many greetings, Martin