Thema "Cancel Contract" in Kabel: Tarife & Rechnung

Cancel Contract

Jenn4604 — Tue, 31 Aug 2021 07:58:21 GMT

I need to cancel my cable internet contract with Vodafone because we are moving somewhere where it’s not possible to use Vodafone.

I see online that I need to call to cancel, however my German is not very good and every time I call they tell me to email customer service.

Can someone recommend how to fix this?

Re: Cancel Contract

Lars — Tue, 31 Aug 2021 14:01:34 GMT

Hi Jenn4604,

what is it, DSL or cable? Which German state do you come from?

Best regards

Lars

Re: Cancel Contract

Jenn4604 — Wed, 01 Sep 2021 09:27:58 GMT

Hello, it is cable. We are in Baden-Württemberg.

Re: Cancel Contract

MariaK — Sun, 05 Sep 2021 12:23:41 GMT

Hello Jenn4604,

you are welcome to send your notice to kundenservice@unitymedia.de. If we are not available at the new address, then there is a special cancellation right. However, if we are available, the contract can only be terminated at the official end of the contract.

Many greetings,

Maria