Internet monthly charges increased

Amol03 — Tue, 31 Aug 2021 07:31:56 GMT

Hello Team,

I have two contracts and in that one id Giga BOX TV connetion. which is I am not using but I havent cancel the contract so I am paying 14.99 Euro every month, and I asked your team that this monthly charge will increase in my 2 years contract and I got the answer from Thomas that it will not change after 12 months aslo but this month I got 19.99 euro monthly changes and tell me why you increase the monthly changes without informed me?

for your reference please see the attachment Thomas answer.

I need propoer answer why you increase the monthly charges. If you need more information about my question which was i asked to Thomas let me know i will give you.

Thank you

Re: Internet monthly charges increased

Lars — Tue, 31 Aug 2021 13:47:33 GMT

Hi Amol03,

Thomas was right in his statement. The price does not change after 12 months. Only after 6 months the promotion price is dropped. Therefore, 19.99 euros are now charged instead of 14.99 euros. This is also what the order confirmation says.

Best regards

Lars

Thema "Internet monthly charges increased" in Kabel: Tarife & Rechnung

Internet monthly charges increased

Re: Internet monthly charges increased