Contract cancellation

Oldfedot — Fri, 27 Aug 2021 23:05:47 GMT

Good day,

I move to my new apartment on the first of September(1.09.2021), and at the new address, Vodafone does not provide kabel internet, which is necessary for me to work. Do I understand correctly that according to § 46 Abs. 8 Satz 3 TKG, the earliest possible day of the contract termination is 3 months after I move to a new place (or the start of my new rent contract), so for me, this date is 1.12.2021?

12 days ago I wrote an email to kundenservice@unitymedia.de, that I would like to terminate my contract and I'm moving to the new place at 1st of September, but I still didn't have any reply. Is it ok that I don't have any reply except for an automatically generated message just after my email?

So I would like to terminate my current contract as soon as possible and send back to Vodafone the equipment I rent from the company. What is the address where I should send the equipment? At the present moment, due to the absence of any reply from the company, I have to travel with Vodafone devices through all of Germany which is not really comfortable for me.

Betreff: Contract cancellation

reneromann — Fri, 27 Aug 2021 23:26:13 GMT

@Oldfedot schrieb:

I move to my new apartment on the first of September(1.09.2021), and at the new address, Vodafone does not provide kabel internet, which is necessary for me to work. Do I understand correctly that according to § 46 Abs. 8 Satz 3 TKG, the earliest possible day of the contract termination is 3 months after I move to a new place (or the start of my new rent contract), so for me, this date is 1.12.2021?

That is correct under the circumstance you mentioned...

@Oldfedot schrieb:

12 days ago I wrote an email to kundenservice@unitymedia.de, that I would like to terminate my contract and I'm moving to the new place at 1st of September, but I still didn't have any reply. Is it ok that I don't have any reply except for an automatically generated message just after my email?

This email address is only valid for consumers in Hesse, Northrhine-Westphalia and Baden-Württemberg. If you live in any other federal state, this email adress is NOT valid for you - you'll instead have to use the contact form -or- write a letter to Erfurt...

Anyhow it's better not to directly cancel but instead to report a move. Vodafone will then check if they can provide you the services and in case they cannot will cancel the contract in accordance to the Telecommunications law.

@Oldfedot schrieb:

So I would like to terminate my current contract as soon as possible and send back to Vodafone the equipment I rent from the company. What is the address where I should send the equipment? At the present moment, due to the absence of any reply from the company, I have to travel with Vodafone devices through all of Germany which is not really comfortable for me.

This depends on your contractual partner - as there are two different brances for cable services. And they differ by the federal state you live in...

Thema "Contract cancellation" in Kabel: Tarife & Rechnung

Contract cancellation

Betreff: Contract cancellation