Thema "Re: Two amounts being debited" in Kabel: Tarife & Rechnung

Two amounts being debited

unice237 — Wed, 21 Jul 2021 12:58:20 GMT

Hello,

I recently moved from Koblenz to Wiesbaden. In Koblenz, I had one contract for both my internet and phone. . When I moved to Wiesbaden, I recieved a new customer number. I was told that my customers changed and that there will be no change in my contract (except for an offere where for one year i pay 10€ less) , that my customer numbers will be synced automatically and that I do not need to do anything. However, now I see two amoutns being debited: one by Vodafone GmbH and one by Vodafone Deutschland GmbH. Can you kindly advise why two amounts are being debited?

Betreff: Two amounts being debited

Torsten — Wed, 21 Jul 2021 16:53:58 GMT

Vodafone GmbH will provide you with either a mobile phone contract or DSL.
Vodafone Deutschland GmbH, on the other hand, is the cable network operator in all federal states except North Rhine-Westphalia, Hesse and Baden Württemberg and offers you cable internet and TV.

Did you look at the bills? There is a detailed list of what is calculated.

Re: Two amounts being debited

Stephan — Thu, 22 Jul 2021 08:51:41 GMT

Hi unice237,

please have a look in the invoices. There can you find the details to the charges.

If you moved recently it's most likely that you got a partially invoice for the old address and an invoice for the new one.

Regards

Stephan

Re: Two amounts being debited

unice237 — Thu, 22 Jul 2021 18:55:31 GMT

Dear Stephan,

Thank you for your response. The amounts have been debited in June and in July and they don't add up to the contract amount.

June: 18.66 and 19.99
July: 9.98 and 19.99

My contract in Koblenz was for 29.99 and now in Wiesbaden it is 19,99 (for the first 24 months and thereafter 29.99)

Kind Regards,

Eunice

Re: Two amounts being debited

Stephan — Fri, 23 Jul 2021 08:09:05 GMT

Hi unice237,

then please have a look in the invoices and the details listed there.

Regards

Stephan

Re: Two amounts being debited

unice237 — Wed, 28 Jul 2021 14:16:17 GMT

Dear Stephan,

Thank you for your response. I checked the invoices for July, both mention Red Internet & Phone
50 Cable. I have attached herewith screenshots. Can you kinldy help me understand the difference between the two?

Thank you.

Kind Regards,

Eunice

Re: Two amounts being debited

Torsten — Wed, 28 Jul 2021 14:54:09 GMT

You either moved from the former Unitymedia area to the Kabel Deutschland area or vice versa. However, the old contract has not yet been terminated. A mod has to take a look.

Re: Two amounts being debited

unice237 — Thu, 29 Jul 2021 08:56:15 GMT

Dear Thorsten,

Thank you for your response. Can you kindly let me know what I need to do now or who i would need to contact?

Kind Regards,

Eunice

Re: Two amounts being debited

Torsten — Thu, 29 Jul 2021 12:24:21 GMT

Dear Eunice,

so you moved from Rhineland-Palatinate to Hesse and used Vodafone's relocation service. Unfortunately, the contract in Rhineland-Palatinate did not appear to have been terminated when the contract in Hesse was activated. A mod from VFD / ex-KDG has to look it up and terminate the contract retrospectively to the day the new contract is activated.
Have a little patience, there will be another mod for sure.

Re: Two amounts being debited

Stephan — Thu, 29 Jul 2021 12:49:24 GMT

Hi unice237,

did you reported your move or did you just ordered a new contract for the new address?

If you informed us about the move, the old contract should be cancelled automatically. If you just ordered a new contract, the cancellation won't happen.

We can have a look on that. Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Two amounts being debited

unice237 — Fri, 30 Jul 2021 12:40:54 GMT

Dear Stephan,

I have sent you a private message.

Kind Regards,

Eunice DSouza

Re: Two amounts being debited

unice237 — Mon, 02 Aug 2021 07:04:21 GMT

Dear All,

In the mean time, another amount has been debited by VODAFONE HESSEN GMBH CO KG on 30Jul.

So therefore I had three amounts debited this month:

Vodafone GmbH (05Jul21): 9.98
Vodafone Deutschland GmbH (12.07.21): 19.99
VODAFONE HESSEN GMBH CO KG (30.07.21): 15.33

I know that you are looking into this but since I noticed this new debit and by Vodafone Hessen which I saw for the first time, I just wanted to let you know.

Kind Regards,

Eunice

Re: Two amounts being debited

Lars — Mon, 02 Aug 2021 07:47:33 GMT

Hi Eunice,

I have now terminated the contract in Koblenz. Of course, you will also be refunded the fees from the activation date (08.06.2021) in Wiesbaden until today. You will then receive a final invoice and a written confirmation of termination.

Do you have any further questions?

Best regards

Lars

Re: Two amounts being debited

unice237 — Mon, 02 Aug 2021 12:16:41 GMT

Dear Lars,

Thank you for your response. I will wait for the final letter and the refund.

May I ask, with respect to the customer numbers, will the two be synced so that I see the new customer number when I login? Is there any thing that I need to do?

Kind Regards,

Eunice

Re: Two amounts being debited

Lars — Tue, 03 Aug 2021 08:21:14 GMT

Hi Eunice,

you must add the contract in Wiesbaden in MyVodafone.

To do this, go to "Mein Konto" and then to "Vertrag hinzufügen". There you go to "Kabel-Produkt (Nur NRW, BW, Hessen). Then enter the requested data and your new contract will be added to your MyVodafone account.

Best regards

Lars

Re: Two amounts being debited

unice237 — Fri, 20 Aug 2021 10:43:43 GMT

Dear Lars,

Thank you for your advice, I was able to add the contract to my account.

You mentioned that the contract has been cancelled, but an amount of €9.98 was debited by Vodafone GmbH on 04Aug21. May I ask what was this amount for? Also, may I ask when will the amounts be refunded, so that I can keep an eye for it?

Additionally, an amount of €15.33 was debited by VODAFONE HESSEN GMBH CO KG on 30Jul21. I couldnt not find an invoice for this amount. Can you kindly clarify what was the deduction for?

Thank you.

Kind Regards,

Eunice

Re: Two amounts being debited

Stephan — Mon, 23 Aug 2021 17:04:52 GMT

Hi unice237,

under your old account for Koblenz I can't find such an amount.

Would you pleas send me a private message with the details for this debit? Si I can have a look.

Regards

Stephan

Re: Two amounts being debited

unice237 — Mon, 06 Sep 2021 08:03:59 GMT

HI Stephen,

I have sent you a private message.

Kind Regards

Eunice DSouza

Re: Two amounts being debited

Stephan — Mon, 06 Sep 2021 13:06:41 GMT

Hi unice237,

thanks for your pm.

Based on your screenshots, these are the bills of your cable contracts (old & new). As you can see on the contract numbers and the names of the tariffs.

None of them shows the debited amount of 9.99 euros. Do you have a contract with us, e.g. one for mobile?

Regards

Stephan

Re: Two amounts being debited

unice237 — Tue, 14 Sep 2021 21:20:58 GMT

Dear Stephan,

I have only one contract that covers both the internet and mobile. I also could not understand these different amounts that are being debited because I could not see them in the invoice.

Can you kindly suggest how should I proceed?

Thank you.

Kind Regards,

Eunice