Thema "Betreff: Termination of contract" in Kabel: Tarife & Rechnung

Termination of contract

glbong42 — Tue, 17 Aug 2021 15:24:49 GMT

Hi,

Sorry I have to write in English because I am not good yet in German.

I have just signed up with Vodafone about a month ago. I notice a constant internet disconnection. This week, it got to the point that I could not work anymore for almost half a day (work form home), and my boss is getting upset already. I am just afraid if this continues, it will cost me my job.

Is it possible to terminate the contract earlier because I just don't get a consistent internet service.

Betreff: Termination of contract

Torsten — Tue, 17 Aug 2021 20:07:06 GMT

No, early termination is not possible. You have to report a malfunction so that the technicians can fix your connection.

Betreff: Termination of contract

glbong42 — Tue, 17 Aug 2021 20:20:13 GMT

I already reported the problem and they say they will fix it. It has been 7 hours now and still no solution. My problem is that I need to rely on the internet connection for my work. This happens twice already in a week.

Who will pay for the money I lost because I am unable to work??? And why I cannot terminate the contract since I am not getting the service I paid for? To me this looks like a big scam.

Betreff: Termination of contract

Torsten — Tue, 17 Aug 2021 20:22:00 GMT

You have to be a little patient. It can take up to 48 hours for a technician to contact you to make an appointment if the problems cannot be solved remotely.

Betreff: Termination of contract

glbong42 — Tue, 17 Aug 2021 20:41:56 GMT

Thanks for your reply. I appreciate it, I really do.

But 48 hours of no internet connection also means 48 of no work for me. This is simply not acceptable. If only I knew how poor the Vodafone connection is, I would not have stayed with Telekom.

Re: Termination of contract

Tina — Wed, 18 Aug 2021 08:04:36 GMT

Hallo glbong42,

welcome to our community. Nice to see you.

I'll be happy to look at your fault ticket. After that, I might be able to give you more information. First, tell me in which state you live.

Best regards

Tina

Re: Termination of contract

glbong42 — Thu, 19 Aug 2021 08:16:32 GMT

Hallo Tina,

I have now Internet connection again. But I have to highlight that I was not able to work yesterday because I had no internet (I lost money and my boss was mad). I am now afraid that anytime this problem happens again because this has happened already 2x in a week. This is why I am asking if I can just simply cancel the contract because I cannot work with unreliable internet connection.

I live in Aschaffenburg area. The ticket number was ***

Re: Termination of contract

glbong42 — Wed, 18 Aug 2021 08:45:50 GMT

Also just to add, why when I was with Telekom, I had zero downtime, or atleast for a few minutes only.

Is the infrastracture of Vodafone not that good that's why it keeps having problems? What is the main problem why there is a regular downtime?

Re: Termination of contract

Tina — Thu, 19 Aug 2021 08:18:24 GMT

Good morning and many thanks.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private.

Best regards

Tina

Re: Termination of contract

Moni_GK — Mon, 23 Aug 2021 12:37:02 GMT

Hello glbong42,

I have looked at the line. The error could be fixed. Is it working again?

Greetings Moni

Re: Termination of contract

glbong42 — Mon, 23 Aug 2021 13:23:24 GMT

Hi,

Yes it is working now. I just hope this wont happen again. Thanks for checking.

Re: Termination of contract

Stephan — Tue, 24 Aug 2021 14:38:57 GMT

Hi glbong42,

you're welcome and we hope, that won't happen again.

Since your connection works again, I'll close thread. If you have any further questions, feel free to contact our Community again.

Regards

Stephan