Thema "Re: Contract end as moving abroad" in Kabel: Tarife & Rechnung

Contract end as moving abroad

VilleH — Wed, 09 Jun 2021 10:34:19 GMT

Hi Vodafone,

I used the moving service to inform you of my move abroad to cancel the vodafone cable contract. I did not know that the service will continue 3 months after the date I set there.

Is it possible to change the date to earliest possible? Example the date I informed about the move on the 8th of June 2021 so that the internet will not be active 3 months for nothing after I have moved.

Betreff: Contract end as moving abroad

Torsten — Wed, 09 Jun 2021 23:02:05 GMT

Sorry, that is not possible. According to German law (TKG §46), a notice period of 3 months applies, starting with the date of the move. You then have to prove it, e.g. with the official de-registration certificate.

And please note that the devices you have provided for use must be returned within 14 days of the end of the contract, otherwise you will be charged.

Betreff: Contract end as moving abroad

VilleH — Thu, 10 Jun 2021 08:45:43 GMT

Hi,

I will not have German bank account or anything after I move so you won't be able to charge me for the subscription anymore tho.

Betreff: Contract end as moving abroad

Torsten — Thu, 10 Jun 2021 21:06:52 GMT

Then let yourself be switched to self-payer and transfer the invoice amounts due yourself. If you stay in the SEPA area, i.e. in the EU, you can also set up a different account for direct debit.

Betreff: Contract end as moving abroad

VilleH — Fri, 11 Jun 2021 08:22:38 GMT

Hi,

The point is that after the end of August I will be out of the country and won't pay for the internet I do not use.

I informed of the move 3 months prior and even I will leave a bit earlier than that from the country I am fine paying the 3 months of the internet from the announced move. The contract should be cancelled on the day of the move and not 3 months later as I have informed you well in advance about my termination.

Can I just cancel the contract some other way? I really thought if I inform you 3months earlier than my move there would not be any problems. In other countries I have lived it is never a problem if the move is announced well in advance. The same goes for my flat, my job, everything. I announced it to all of them the same time and each said that at the end of august you are free as you informed us 3 months before the moving date.

Re: Contract end as moving abroad

Nancy — Fri, 11 Jun 2021 11:15:42 GMT

Hello VilleH,

We must adhere to the legal requirements here. The period starts from your moving date.

Best regards

Nancy

Re: Contract end as moving abroad

VilleH — Fri, 11 Jun 2021 11:37:51 GMT

Is there other way of cancelling the contract so that it is not left behind for 3 months?

Re: Contract end as moving abroad

Lars — Sat, 12 Jun 2021 13:53:26 GMT

Hi VilleH,

no, unfortunately not. Only if the regular term would end before, an earlier date would be possible. However, this does not seem to be the case.

Best regards

Lars

Re: Contract end as moving abroad

VilleH — Tue, 17 Aug 2021 13:55:41 GMT

Hi,

I read that I need to return the devices to:

Vodafone
c / o DHL Paket
Am Tower 222
90475 Nuremberg

How do I get a package slip or how should I handle the return of the devices?

Re: Contract end as moving abroad

Torsten — Tue, 17 Aug 2021 14:01:24 GMT

Unfortunately, you have to pay for the return shipping yourself. If you book the Paketmarke online with DHL, the shipping costs you 4.99 € if you choose the 2 kg parcel. The device is assigned to your customer account using the MAC address and receipt is then confirmed by email.