Thema "Re: Query about my internet contract & connectivity problem" in Kabel: Tarife & Rechnung

Query about my internet contract & connectivity problem

Mohamm6d — Sat, 03 Apr 2021 13:59:06 GMT

Currently, I am using Vodafone 1000Mbps for the first 6 months and I would downgrade it after 6 months to 100 Mbps. Could you please let me know how I can request this? Is there any email address that I can send my request to?

Thank you

Re: Query about my internet contract & connectivity problem

Stephan — Sat, 03 Apr 2021 20:00:34 GMT

Hi Mohamm6d,

I'm sure, we can help you with that.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Query about my internet contract & connectivity problem

Mohamm6d — Sun, 04 Apr 2021 07:05:54 GMT

Thank you

Just sent you.

Re: Query about my internet contract & connectivity problem

Thomas — Tue, 06 Apr 2021 07:03:51 GMT

Hi Mohamm6d,

the order is already on file with us and will be processed and confirmed automatically on 15/08.

Regards

Thomas

Re: Query about my internet contract & connectivity problem

Mohamm6d — Tue, 06 Apr 2021 15:14:05 GMT

Thank you From the 7th month, my contract will be downgrade to 100 Mbps, and no further action is needed from my side, right?

Re: Query about my internet contract & connectivity problem

Lars — Wed, 07 Apr 2021 16:16:33 GMT

Hi Mohamm6d,

that is correct. You do not need to do anything else.

Best regards

Lars

Re: Query about my internet contract & connectivity problem

Mohamm6d — Sat, 10 Apr 2021 07:06:27 GMT

Thank you for your reply.

I saw something in my invoice: Anteilige Abrechnung Beginn Standard-Tarif: Vodafone Sicherheitspaket Is it optional or mandatory for my contract? If so, how I can cancel it?

Re: Query about my internet contract & connectivity problem

Lars — Sat, 10 Apr 2021 12:49:19 GMT

Hi Mohamm6d,

you can cancel the security package via the contact form in the customer portal if you do not need it. It is not mandatory for the contract.

Best regards

Lars

Re: Query about my internet contract & connectivity problem

Mohamm6d — Sat, 10 Apr 2021 13:07:28 GMT

Thank you for your reply. I already sent the request via this form:

https://www.vodafone.de/contact/rf/contactform.jsp

Should be fine or there is any other contact form?

Re: Query about my internet contract & connectivity problem

Lars — Sat, 10 Apr 2021 14:13:44 GMT

Hi Mohamm6d,

this is the correct form. The colleagues will then take care of the termination.

Best regards

Lars

Re: Query about my internet contract & connectivity problem

Mohamm6d — Mon, 10 May 2021 15:29:33 GMT

I submitted the request last month and also got the confirmation you cancelled the package from my invoice, but this month I charged for this again. Could you please check this on your side? This is totally unfair that I have to monitor my account always for mistakes!

Re: Query about my internet contract & connectivity problem

Stephan — Tue, 11 May 2021 05:54:14 GMT

Hi Mohamm6d,

there's nothing unfair and there's no mistake.

As confirmed, the security package will end on 9 May and overpayments will be refunded with the next invoice.

Regards

Stephan

Re: Query about my internet contract & connectivity problem

Mohamm6d — Tue, 10 Aug 2021 07:58:26 GMT

Hello

Based on this thread, I already asked you to downgrade my internet package after the 6th month to 100 Mbps to pay 24.99 euro per month and as you can see, you already agreed & gave me the confirmation about this. Today I just saw you charged my card 36.99 which is for packaged 1000 Mbps. Could you please explain to me how this mistake happened and when you will refund the extra costs you charged?

I am looking forward to hearing from you.

Regards

Re: Query about my internet contract & connectivity problem

Torsten — Tue, 10 Aug 2021 09:36:31 GMT

The Red Internet & Phone 100 Cable tariff costs € 34.99 per month. This amount will then be calculated to you from August 15th.
If the invoice was created before this date, the previous tariff will be calculated for this invoice period and the day-specific correction will be made for the next invoice.

Re: Query about my internet contract & connectivity problem

Mohamm6d — Tue, 17 Aug 2021 05:46:45 GMT

Thank you for your reply. At that moment I was making the contract, what I remember was 29 euro for 100Mbps, not 34.99. By the way, as I can see you have one cable tariff 1000Mbps for 39,99. My question is do I eligible to get this or how I can upgrade my service?

Re: Query about my internet contract & connectivity problem

Thomas — Tue, 17 Aug 2021 13:05:50 GMT

Hi Mohamm6d,

you can upgrade the contract via the customer portal. The term then restarts at 24 months and a one-time charge of 9.99 euros is made for the change.

Regards

Thomas

Re: Query about my internet contract & connectivity problem

Mohamm6d — Tue, 17 Aug 2021 13:13:23 GMT

What is the best way to keep the contract time? Can I stay on Red packages & just upgrade or downgrade the service and continue the current contract?

Re: Query about my internet contract & connectivity problem

Torsten — Tue, 17 Aug 2021 13:32:35 GMT

Every tariff change except the change guarantee in the first 6 months leads to a restart of the minimum contract period of 24 months. It doesn't matter whether you book the CableMax or a higher Red Internet & Phone tariff. A downgrade is only possible at the end of the minimum contract period and can then restart with 24 months.

Re: Query about my internet contract & connectivity problem

Mohamm6d — Tue, 17 Aug 2021 13:36:55 GMT

Unfortunately, I did this mistake and did not know that due to some wrong info I got way before. Is there any possibility to make an exception here for my contract to allow me to only upgrade it to 1K mbps for 39? that really helps me. thanks in advance

Re: Query about my internet contract & connectivity problem

Torsten — Tue, 17 Aug 2021 13:44:43 GMT

If you have already been downgraded to the Red Internet & Phone 100 Cable, you can change your tariff to the CableMax 1000 via MeinVodafone until November 1st, 2021. Here, € 9.99 is due for the early contract change and the minimum contract period starts again.
There are no exceptions.