Thema "Re: Rechnung" in Kabel: Tarife & Rechnung

Rechnung

ustcxu — Mon, 12 Jul 2021 13:45:18 GMT

I canceled my Vodafone hotspot contract in April and also got the confirmation letter. But Vodafone still continues charging my bank card every month until now. I called the cumstom service but they can not fix the problem.

Please stop the bank account bonding to my vodafone Kunden and return the fees Vodafone charged in last two month.

My Kunden Nr. is ***

*** @ustcxu, personal data removed! Please don't publish sensitive data. ***

Re: Rechnung

Nancy — Wed, 14 Jul 2021 07:48:55 GMT

Hello ustcxu,

which date was confirmed to you as the end of the contract?

I would be happy to take a look at it. Please send me your customer number, name, date of birth and address by private message.

Then report back here in the thread.

Best regards

Nancy

Re: Rechnung

Nancy — Thu, 15 Jul 2021 06:37:15 GMT

Hello ustcxu,

ich habe nachgesehen und der Vertrag ist beendet. Wir buchen deshalb auch nicht mehr von deinem Konto ab. Mitte Mai wurde dir auch dein Guthaben überwiesen.

Viele Grüße
Nancy

Re: Rechnung

Thomas — Sat, 14 Aug 2021 12:29:54 GMT

Hi ustcxu,

there is no longer a contract. What exactly does the direct debit say? You can send me the data by private message.

Regards

Thomas

Re: Rechnung

ustcxu — Mon, 16 Aug 2021 07:33:12 GMT

That's also my question. I send you the files. Please check out them. Thanks.

Re: Rechnung

ustcxu — Mon, 16 Aug 2021 08:42:48 GMT

That's also my question. I send you the files. Please check out them. Thanks.

Edit: @ustcxu attachment removed

Re: Rechnung

Thomas — Mon, 16 Aug 2021 08:44:22 GMT

Hi ustcxu,

but this is a different customer number and an address in Berlin. Did you possibly have a contract there?

Regards

Thomas

Re: Rechnung

ustcxu — Mon, 16 Aug 2021 09:17:46 GMT

No, I just moved to berlin in April and changed my address in my Vodafone account. I did not get any other contract , the bill also shows it is vodafone hotspot bill that had been canceled before.

Re: Rechnung

Thomas — Mon, 16 Aug 2021 10:23:13 GMT

Hi ustcxu,

only the Internet & Phone contract was terminated. The hotspot rate was moved to Berlin and this was also confirmed.

Regards

Thomas

Re: Rechnung

ustcxu — Mon, 16 Aug 2021 12:05:41 GMT

I did not have any Internet & Phone contract, how could it be terminated? The hotspot is the only contract I had before in my Vodafone account. It is also clear by the confirmation file I attached here.

Edit: @ustcxu attachment removed

Re: Rechnung

Thomas — Mon, 16 Aug 2021 12:07:43 GMT

Hi ustcxu,

the hotspotflat has been moved to the new address We have confirmed this as well.

Regards

Thomas

Re: Rechnung

ustcxu — Tue, 17 Aug 2021 12:43:20 GMT

I did not get any confirmation letter that informs me there is a new hotspotflat contract after May of 2021. It is illegal to sign any new contract without customer permission and signature.

Edit: @ustcxu attachment removed

Re: Rechnung

Thomas — Mon, 16 Aug 2021 14:14:49 GMT

Hi ustcxu,

the contract was not made new he simply moved and nothing more.

Regards

Thomas

Re: Rechnung

ustcxu — Tue, 17 Aug 2021 12:43:58 GMT

Then why I did not get informed in my Vodafone account or by mail? I only got the mail and tell the hotspot contract was terminated by the end of April. The Rechnung from May are not even shown in this Vodafone account!

Edit: @ustcxu attachment removed

Re: Rechnung

ustcxu — Tue, 17 Aug 2021 12:44:46 GMT

I have Kündigungsbestätigung, the contract cannot be moved. That's clear by law.

Edit: @ustcxu attachment removed

Re: Rechnung

Thomas — Tue, 17 Aug 2021 12:47:41 GMT

Hi ustcxu,

a mistake has probably been made. The move took place before the termination. It was probably forgotten to adjust them again after the move. Since you have received a new customer number, this was not apparent to you. I can offer you to terminate the contract retroactively to 01.05..

Regards

Thomas

Re: Rechnung

ustcxu — Wed, 18 Aug 2021 15:19:34 GMT

Ok. I accept the termination of the contract retroactively to 01.05. But what should I do with the Rechnung I got in May, June, and July?

Re: Rechnung

Thomas — Wed, 18 Aug 2021 16:35:28 GMT

Hi ustcxu,

we book out, the costs and then everything is done.

Regards

Thomas

Re: Rechnung

ustcxu — Fri, 20 Aug 2021 14:15:06 GMT

But since my contract retroactively to 01.05, I still got charged for May. Could you check it out and refund the fee to my bank account.

Edit: @ustcxu attachment removed

Re: Rechnung

Thomas — Fri, 20 Aug 2021 14:16:50 GMT

Hi ustcxu,

you get the money back completely. You don't have to worry about that.

Regards

Thomas