Thema "Re: Mein Vertrag ist falsch" in Kabel: Tarife & Rechnung

Mein Vertrag ist falsch

NWANG — Mon, 19 Jul 2021 15:56:01 GMT

Dear Vodafone,

I have problem with my internet contract.

I have ordered the vondafone internet at Mai, and received my router at 25. Juni, but my Auftragsdaten is not together with router. Hence I called Kundenservice and Vindafone Hotline many times to request your colleague to send my contact by post or Email.

Finally I received the information about my contract/ Auftragsdaten at last Friday 16.07.2021, but I found my contract is totally wrong! That is totally not what I ordered!

What I want is 50 Mbit/s - 24months 19.99Euro per month, but what I got is after six months, I need to pay 29.99 per month for 50 Mbit/s!

Also the name in contract is incorrect. Then I can say that contract is not under my name.

Now I would like to change it to the correct contract: 19.99 per month for 24 months (what mentioned in your web page).
I have called Kundenservice at 17.07.2021 about the wrong contact, they mentioned they cannot change it in their system as already over 14days. They told me I can send the Email to kabel-widerruf@Vodafone.com. But I received the feedback today after I sent the Email on 17.07.2021, your colleague metioned I need to contact vodafone english speaking colleagues here and create this new thread for my topic, then you will help me.

If I can receive my contract together with my router, of course I could find the problem early and cancel it immediately! But Vondafone just sent my contract at 14.07.2021 and I received it at 16.07.2021.

Now I recommend two solutions here:

Solution 1: change my current contract to 19.99 per month for 24months.

Solution 2: cancel current wrong contract and make a new correct one.

Please let me know how to resolve this problem.
Looking forward for your reply. Thanks.

Re: Mein Vertrag ist falsch

Nancy — Tue, 20 Jul 2021 07:36:23 GMT

Hello NWANG,

I would like to take a look at your contract. Please send me your customer number, name, date of birth and address by private message. Then report back here in the thread.

Best regards

Nancy

Re: Mein Vertrag ist falsch

NWANG — Tue, 20 Jul 2021 11:20:10 GMT

Hi Nancy,

Thanks for following up this report.

The information were sent to you by private message. Please check.

Thanks

Re: Mein Vertrag ist falsch

Nancy — Wed, 21 Jul 2021 07:22:23 GMT

Hello NWANG,

I have looked at it. Since you received your order confirmation later, you could not complain about it earlier. If you agree, I will correct this for you.

Best regards

Nancy

Re: Mein Vertrag ist falsch

NWANG — Wed, 21 Jul 2021 10:49:28 GMT

Hello Nancy,

Thanks for your positive feedback!

Please correct my contract to 19.99 Euro per month for 24 months - 50Mbits/s.

After you correct it, could you please send me the new contact again by post? Thanks!

Best regards,

NWANG

Re: Mein Vertrag ist falsch

Nancy — Thu, 22 Jul 2021 12:18:31 GMT

Hello NWANG,

I'll finish it for you.

Best regards

Nancy

Re: Mein Vertrag ist falsch

NWANG — Tue, 03 Aug 2021 10:22:50 GMT

Hello Nancy,

May I ask have you changed my contract or when could you finish it?

Thanks and best regards,

NWANG

Re: Mein Vertrag ist falsch

Stephan — Wed, 04 Aug 2021 11:56:08 GMT

Hi NWANG,

Nancy managed the change on 22 July. You can also see the details in your customer portal.

Unfortunately there was an error with the confirmation. I'll send you a confirmation via post.

Regards

Stephan

Re: Mein Vertrag ist falsch

NWANG — Wed, 04 Aug 2021 13:14:42 GMT

Hi Stephan,

thank you for following up this.

Then I will wait for your post.

Thanks and best regards,

NWANG

Re: Mein Vertrag ist falsch

Stephan — Thu, 05 Aug 2021 05:25:05 GMT

Hi NWANG,

you're welcome. Any further questions to this?

Regards

Stephan