Thema "Re: Unable to access new document online." in Kabel: Tarife & Rechnung

Unable to access new document online.

Basit — Fri, 30 Jul 2021 12:41:46 GMT

Hi there,

I have recently swapped my old router with the new one from vodafone. I am getting automatic emails from vodafone that some new document is there in meinvodafone. When i click on the link and login to meinvodafone it shows the message 'Here you can view your contracts and ......' Please see the attached screenshot 'vodafone-screenshot.png'

I click on this and it takes me to another page that ask me to complete my profile. But my profile is already complete, i do not know what should i add more. So, i am stuck in this loop and unable to see the new documents or contract etc.

I would appreciate if you could look into this.

My customer numberr is Kundennummer: *** and login email is ***

Best wishes,

Basit

Edit @Basit: Customer number deleted. Don't post this in public. Regards Jens

Re: Unable to access new document online.

Stephan — Fri, 16 Jul 2021 19:26:08 GMT

Hi Basit,

do you only have problems with the latest document or in general with all documents like e.g. invoices?

Regards

Stephan

Re: Unable to access new document online.

Basit — Tue, 20 Jul 2021 19:21:39 GMT

I have this problem with every document that i try to open. I even cannot view my bills on line. Any click anywhere takes me to the same page asking to complete the profile, of whom i sent you the screenshot. I recently has changed my contract terms and conditions and i am eager to know what is there in the new documents and charges. But i am totally blind as what is happening behind the screen.

I need immediate help on this

Thanks,

Basit

Re: Unable to access new document online.

Stephan — Wed, 21 Jul 2021 08:06:48 GMT

Hi Basit,

please dont't use the MeinVodafone-App try this direct link to login to the customer portal in your browser. And let me know if this works.

Regards

Stephan

Re: Unable to access new document online.

Basit — Fri, 23 Jul 2021 20:45:47 GMT

Dear Stephan,

Thanks, i tried it but this also did not work. I clicked on the given link but it again redirects me to meinvodafone, then the same cycle, that is whatever i try to do, it opens the same profile page and ask me to complete the profile. I have recently changed my contract conditions and got a new router, i therefore want to see the new documents, but i cannot see anything on my vodafone page. Just wondering if there is any solution to this problem.

Regards,

Basit

Re: Unable to access new document online.

Stephan — Sat, 24 Jul 2021 09:04:24 GMT

Hi Basit,

did you tried that via cell phone or directly on a computer?

Regards

Stephan

Re: Unable to access new document online.

Basit — Fri, 30 Jul 2021 11:00:34 GMT

Hi Stephan,

Sorry for delay in response. No, I always use computer to access my account.

Cheers,

Basit

Re: Unable to access new document online.

Tobias — Fri, 30 Jul 2021 13:25:50 GMT

Hey,

well, could you try atleast the cellphone? Does it work there?

Regards

Tobias