Thema "Re: Contract Termination automatically revoked?" in Kabel: Tarife & Rechnung

Contract Termination automatically revoked?

GauthamR — Tue, 27 Jul 2021 10:00:13 GMT

Hello,

I had recently applied for contract termination and even got confirmation of my contract termination.

And now today I get an email saying I revoked my contract termination and it gets renewed AGAIN??!!

How is this even possible? I never gave any consent to revoke my contract termination?!

And now its renewed until 27.07.2023.

What is even going on? Is this even legal?

Best,

Gautham

Re: Contract Termination automatically revoked?

Stephan — Tue, 27 Jul 2021 16:09:11 GMT

Hi GauthamR,

there's a notice in you account from yesterday, that you revoked the cancellation for a new tariff. Is that correct?

Regards

Stephan

Re: Contract Termination automatically revoked?

GauthamR — Tue, 27 Jul 2021 16:11:48 GMT

Hello Stephan,

I currently have 1000 Red Kabel, and I applied for termination of contract yesterday.

No, I did not revoke my cancellation for a new tariff, I'm not sure how this even happened? That's what is confusing me.

Best,

Gautham

Re: Contract Termination automatically revoked?

GauthamR — Tue, 27 Jul 2021 16:13:16 GMT

Sorry, Correction, I applied for termination of my contract on 23rd July, not yesterday.

Re: Contract Termination automatically revoked?

Stephan — Tue, 27 Jul 2021 17:52:07 GMT

Hi GauthamR,

thanks for that so far.

I can see the request of cancellation, it was processed yesterday. Also yesterday the cancellation was revoked and you got you cable tariff for a lower price (44,99 Euro instead of 49,99 Euro).

So if you don't want that and keep the cancellation open, just give me a reply here.

Regards

Stephan

Re: Contract Termination automatically revoked?

GauthamR — Tue, 27 Jul 2021 19:35:45 GMT

Hello Stephan,

Yes, I noticed the tariff was changed to 44.99 euros, I'm not sure how that happened, honestly I don't know how this whole revoke even happened in the first place.

I would like to keep the cancellation open, and I suppose 04.01.2023 is the last date of the contract. Could you please keep the cancellation open and confirm the last date of contract?

A follow up question, is it possible to break it any sooner?

Thanks for looking into this.

Best,

Gautham

Re: Contract Termination automatically revoked?

Stephan — Wed, 28 Jul 2021 15:20:39 GMT

Hi GauthamR,

okay, then I'll cancel the change and replace the old cancellation.

Because of the several contacts there's a little mess in your account. Please don't be confused, but you'll also get a confirmation to 4 January 2023.

You'll also get a confirmation from me that the last tariff change is revoked.

I'm very sorry for this. Your message, that you want to cancel your contract was very clear. I can't tell you exactly where the whole thing began to mess up.

Regards

Stephan

Re: Contract Termination automatically revoked?

GauthamR — Wed, 28 Jul 2021 16:44:08 GMT

Hello Stephan,

Thank you for the update.

I've got a confirmation that the last tariff change has been revoked.

Will wait for the confirmation to 4th January 2023 end date.

thank you for looking into this.

Best,

GauthamR

Re: Contract Termination automatically revoked?

Stephan — Thu, 29 Jul 2021 13:05:22 GMT

Hi GauthamR,

you’re welcome.

Is there anything else I can do for you?

Regards

Stephan

Re: Contract Termination automatically revoked?

GauthamR — Thu, 29 Jul 2021 13:11:28 GMT

Hello Stephan,

So, just wanted to confirm, my current contract is also cancelled, and the last day of contract is 04.01.2023, am I correct?

Apart from this question, that's all I got for now. Thanks again

Best,

Gautham

Re: Contract Termination automatically revoked?

Stephan — Thu, 29 Jul 2021 16:39:01 GMT

Hi GauthamR,

yes, that's correct. The cancellation date is 04.01.2023.

Regards

Stephan