Thema "Re: Your termination....." in Kabel: Tarife & Rechnung

Your termination.....

Richard_G — Fri, 16 Jul 2021 15:31:15 GMT

Hello Vodafone Team,

I purchased Vodafone Internet about a month ago. I received the modem and tried to connect to the internet. It failed. A technician was sent to my house on Muhlstr and he could not connect to the internet and determined a new cable would have to be installed from the basement to my apartment. I told him I would be leaving on holiday for about two weeks and I would contact the support team that notified me.
After 3 days of no response and a returned email. I received an email stating that I had terminated my service...
I did not terminate my service and have been waiting for support to call me so a technician can install my modem properly.

Re: Your termination.....

Lars — Mon, 19 Jul 2021 06:40:56 GMT

Hi Richard_G,

can you tell me which German state you are from?

Best regards

Lars

Re: Your termination.....

Richard_G90 — Mon, 19 Jul 2021 10:06:25 GMT

Rheinland pfalz

Re: Your termination.....

Thomas — Mon, 19 Jul 2021 16:12:37 GMT

Hi Richard_G90,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Your termination.....

Richard_G90 — Mon, 19 Jul 2021 22:55:37 GMT

PM sent
Thank you

Re: Your termination.....

Thomas — Tue, 20 Jul 2021 12:21:59 GMT

Hi Richard_G90,

we have given the order to our technicians. They will contact you to arrange an appointment.

Regards

Thomas