Thema "Re: No Cable connection at new address change from Cable to DSL" in Kabel: Tarife & Rechnung

No Cable connection at new address change from Cable to DSL

Abinav — Mon, 28 Jun 2021 07:51:22 GMT

Hello Community,

As this is my first post here, I kindly request you to excuse me if this post doesnt come under the proper thread.

I am a Vodafone Kable customer. I have moved my residence recently. But there is no Cable connection at the new address. I have given a Umzug Auftrag and it went smoothly. There is only a DSL connection at my new house.

I would kindly request to know the procedure for changing Vodafone Cable to DSL connection. I need to work from home and my employer is running out of patience. So Would really be good if anyone can help me with this as soon as possible.

Best regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Grit — Tue, 29 Jun 2021 06:00:00 GMT

Hello Abinav,

which federal state are you from? You write that you have reported the move. What exactly is the problem now?

Regards

Grit

Re: No Cable connection at new address change from Cable to DSL

Abinav — Wed, 21 Jul 2021 17:20:15 GMT

Hello Grit,

I am from mecklenburg-vorpommern. Yes I have reported the move. But there is no cable internet connection in my house. There is only DSL connection. By connection i mean the port provided for internet. There is only a telephone line. There is no multimedia outlet. No provision to bring in the cable.

I have spoken to the landlord and they say it might not be possible to bring in cable connection.

Regards

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Stephan — Wed, 30 Jun 2021 15:47:30 GMT

Hi Abinav,

okay then let's have a look.

Please send me a private message with the following information:

your name

your address

date of birth

customer number

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: No Cable connection at new address change from Cable to DSL

Abinav — Thu, 01 Jul 2021 06:17:20 GMT

Hello Stephan,

Thank you for the reply. I have sent a private message.

Best regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Stephan — Thu, 01 Jul 2021 12:40:46 GMT

Hi Abinav,

thanks for your pm and the additional info.

I informed our DSL-colleagues and they will contact you to make an DSL-offer. Please have a little bit patience.

Regards

Stephan

Re: No Cable connection at new address change from Cable to DSL

Abinav — Thu, 01 Jul 2021 13:38:06 GMT

Hi Stephan,

Thank you for your immediate replies.

Regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Abinav — Mon, 12 Jul 2021 06:48:30 GMT

Hello Stephan,

It has bee more than 10 days since our conversation. I have not received any calls or emails from vodafone DSL team yet. Can you please provide me an update as soon as possible.

Regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Stephan — Mon, 12 Jul 2021 15:13:18 GMT

Hi Abinav,

thanks for your response and sorry for the delay.

I took a deeper look in the technical details. There is no response in the installation order that says definitely, that the cable internet won't work there.

The house itself is connected to our network. An earlier install order was cancelled by yourself. There is definitely another visit from our technicians necessary. This colleagues will contact you.

Regards

Stephan

Re: No Cable connection at new address change from Cable to DSL

Abinav — Mon, 12 Jul 2021 17:15:40 GMT

Hello Stephan,

Thanks for the response.

I cancelled a ticket yes, but was immediately given a new one. A technician came on 30.06.2021 from Kuni's electronics. (External Vodafoen service)

I will send you the details of the order number and also a written email from my landlord about the unavailability of cable internet in the HinterHaus.

I kindly request you to process it as soon as possible.

Reagrds,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Stephan — Mon, 12 Jul 2021 18:47:30 GMT

Hi Abinav,

thanks for your pm, especially the second one with the email of your landlord.

So at least we can cancel the cable internet contract immediately. For the DSL-contract I'll inform the responsible colleagues again.

Regards

Stephan

Re: No Cable connection at new address change from Cable to DSL

Abinav — Tue, 13 Jul 2021 05:33:51 GMT

Hi Stephan,

Thank you.

I am looking forward to it.

Regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Abinav — Fri, 16 Jul 2021 15:17:22 GMT

Hello Stephan,

I got an email from Vodafone cable Deutschland. They have cancelled my internet contract effective immediately on 16.07.2021.

I would like to thank you for your help.

How should I proceed further ? Do i contact Vodafone DSL with the same customer account and details that I had for cable ? Or should I apply for a completely new DSL internet connection for my current address?

I will send my router and its contents back to Vodafone on 17.07.2021.

Looking forward to your reply.

Regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Nancy — Mon, 19 Jul 2021 06:42:44 GMT

Hello Abinav,

return our device within 14 days.

You can apply for a DSL connection online. You will then also receive a new customer number for this contract.

Best regards

Nancy

Re: No Cable connection at new address change from Cable to DSL

Abinav — Mon, 19 Jul 2021 07:00:45 GMT

Hello Nancy,

Thank you.

Best regards

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Nancy — Mon, 19 Jul 2021 09:12:37 GMT

Hello Abinav,

if you want, I can also pass it on and you get then a callback because of a DSL offer. Write me best still a mobile number and when you are best to reach by PN. Meld you afterwards again here in the thread.

Best regards

Nancy

Re: No Cable connection at new address change from Cable to DSL

Abinav — Tue, 20 Jul 2021 17:56:42 GMT

Hello Nancy,

Thank you for the suggestion. I am still browsing through plans. I will apply for a new contract online once I find a suitable plan.

Regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Nancy — Wed, 21 Jul 2021 07:31:11 GMT

Hello Abinav,

okay, then think it over in peace.

Give me some final feedback on whether everything else has been clarified for you.

Best regards

Nancy

Re: No Cable connection at new address change from Cable to DSL

Abinav — Wed, 21 Jul 2021 07:43:09 GMT

Hello Nancy,

Yes. The conversations were very helpful. It resolved my problems. I would like to thank both Stephan and you for the help provided.

Regards,

Abinav.

Re: No Cable connection at new address change from Cable to DSL

Nancy — Wed, 21 Jul 2021 08:57:37 GMT

Hello Abinav,

I am very happy that we could help you.

I will close your thread. If you ever need help again, feel free to open a new thread.

Best regards

Nancy