MOVING: Need to Cancel Internet Contract

AlanOrtiz — Mon, 05 Jul 2021 12:57:08 GMT

Hello! I am a cable Internet user leaving Germany permanently next week and need to cancel my service. I understand that I will owe three months of service after termination.

1. Can I cancel my service immediately

2. Can I return the router immediately

3. Can I be billed in advanced for the three months so I can pay upfront? I will need to close my German bank account.

Thank you!

Re: MOVING: Need to Cancel Internet Contract

Thomas — Mon, 05 Jul 2021 19:01:55 GMT

Hi AlanOrtiz,

you cannot terminate the contract immediately. The period of notice for relocation is always 3 months. The contract must always be paid by the termination date.

Regards

Thomas

Thema "Re: MOVING: Need to Cancel Internet Contract" in Kabel: Tarife & Rechnung

MOVING: Need to Cancel Internet Contract

Re: MOVING: Need to Cancel Internet Contract