Thema "Re: Return Slip to return the Modem" in Kabel: Tarife & Rechnung

Return Slip to return the Modem

mukul — Sat, 03 Jul 2021 14:52:00 GMT

Hello,

I moved my apartment therefore i have to switch to DSL connection. Now I need to send back my kabel router.

But i do not have any return label/slip. Or Do I have to send it on my own ? Just write the address on the box and send.

Re: Return Slip to return the Modem

Stephan — Sun, 04 Jul 2021 13:49:46 GMT

Hi mukul,

if you don't have the original slip any longer, we can't send you another.

Please send the cable router to the following address:

Vodafone Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan

Re: Return Slip to return the Modem

mukul — Sun, 04 Jul 2021 14:09:53 GMT

Hi Stephan,

Ah okay, I must have lost it in these 4 years.

Anyway, I'll send it back.

One more thing, I received my DSL router, but that doesn't even have a return label. Is it normal ?

Re: Return Slip to return the Modem

Andre — Mon, 05 Jul 2021 10:41:17 GMT

Hey Mukul,

you are right - there is no return label.
You will get one via mail if you decide to cancle the contract (last page of the cancellation confirmation letter) - or if you swap for another router.

Cheers,
Andre