Thema "Re: [English] Cable Internet Connection activation" in Kabel: Tarife & Rechnung

[English] Cable Internet Connection activation

deckeu — Fri, 25 Jun 2021 11:23:06 GMT

Greetings everybody,
I subscribed for a Vodafone Cable Connection + FritzBox device on the 7th of june, which was expected to be active after the 14th of June, but it's been almost 3 weeks already and I still didn't receive any kind of delivery date for my device or anything, haven't been contacted by a Vodafone technician yet either.
Also, tried to contact Vodafone.de through eMail but with no avail still.

Also, no activation code yet and I'm not able to retrieve it using my Customer number
Does somebody know a solution for this?

Lorenzo

Re: [English] Cable Internet Connection activation

Tobias — Sat, 26 Jun 2021 08:02:37 GMT

Hey,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: [English] Cable Internet Connection activation

deckeu — Sat, 26 Jun 2021 12:39:52 GMT

Hi sir,
just sent you my customer number through private message

Hear you soon,
Lorenzo

Re: [English] Cable Internet Connection activation

deckeu — Sat, 26 Jun 2021 16:23:37 GMT

Forgot to put some information on the first private message, you can find every info on the second private message.

Re: [English] Cable Internet Connection activation

deckeu — Thu, 01 Jul 2021 07:25:39 GMT

Were you able to obtain anything about the situation?

Re: [English] Cable Internet Connection activation

R4mona — Thu, 01 Jul 2021 13:45:16 GMT

Hey deckeu,

please excuse my late feedback.

I have just taken a closer look at your request. According to my system, the activation of your connection is scheduled for 19.07.2021. Unfortunately, the reasons for this are not apparent to me. As soon as we have handed over the hardware to DHL, you will receive an email with the tracking number.

At the moment, I can only ask for your patience - even if it is understandably difficult.

Kind regards
R4mona

Re: [English] Cable Internet Connection activation

deckeu — Thu, 01 Jul 2021 13:59:47 GMT

Dear R4mona,
your help is much appreciated, hopefully there won't be any specific problem with the line, I recently spoke with a local vodafone supplier, which has found some infos about the issue: apparently they´ve met some issues in the middle of my apartment and the street, which apparently, from what you are telling me right now, have been mitigated.

Also, I'm going on vacation from the 10th of July to the 25th of July, so i won't be there for the activation nor for the Modem delivery, hopefully this can all be solved by agreeing for a later modem delivery and appointment with the technician.

Much appreciated,
Lorenzo

Re: [English] Cable Internet Connection activation

R4mona — Tue, 06 Jul 2021 05:41:58 GMT

Hi deckeu,

Thank you for your feedback.

I have just checked your customer account again. According to my information, no technician is needed. The hardware will be delivered to you by DHL. If you are not present due to your holiday, we will get the device back. Then please contact us again as soon as you are back.

Kind regards

R4mona

Re: [English] Cable Internet Connection activation

deckeu — Tue, 06 Jul 2021 08:23:43 GMT

Hi R4mona,
Wouldn't it be a better solution to just deliver the package to a DHL Packstation the day before or something?
So that i can just come to the Packstation when i come back and get my device.

Thank you very much for the support,
Lorenzo

Re: [English] Cable Internet Connection activation

R4mona — Fri, 09 Jul 2021 09:05:44 GMT

Hey deckeu,

thanks a lot for your feedback.

Currently, the package has not yet been handed over. Do you have an address of a Packstation near you?

Kind regards

R4mona

Re: [English] Cable Internet Connection activation

deckeu — Fri, 09 Jul 2021 09:25:15 GMT

Hi R4mona,
unfortunately I might not be able to get my DHL Customer card very soon,
I think it is better to just deliver the modem package to my address, but please, if possible, make sure for it to be delivered after the 25th of july, also, if possible, I would really like to have this package tracking number when available.

Thank you in advance,
Lorenzo

Re: [English] Cable Internet Connection activation

Ida — Mon, 12 Jul 2021 10:11:03 GMT

Hi deckeu

Unfortunately we cannot influence this, please contact us if you are on holiday during the delivery. Then we can arrange a new shipment.

Best regards
Ida

Re: [English] Cable Internet Connection activation

deckeu — Sun, 25 Jul 2021 11:47:43 GMT

Dear Ida,

I just came back from holidays, I am ready to receive the package to use my connection.

Lorenzo

Re: [English] Cable Internet Connection activation

deckeu — Wed, 28 Jul 2021 07:50:49 GMT

Dear Ida,
I still didn't receive any confirmation for the modem shipment, is there a problem?

Hear you soon,
Lorenzo

Re: [English] Cable Internet Connection activation

deckeu — Fri, 30 Jul 2021 07:18:17 GMT

Hi Ida,
Got some news on the thing?

Lorenzo

Re: [English] Cable Internet Connection activation

Luisa — Fri, 30 Jul 2021 12:41:15 GMT

Hello deckeu,

I have now reset the order. The hardware should arrive next week.

Kind regards
Luisa