Thema "Re: Decrease tariff after 1 year contract has passed" in Kabel: Tarife & Rechnung

Decrease tariff after 1 year contract has passed

tiarly — Mon, 03 May 2021 12:41:48 GMT

I would like to decrease my tariff, but was unable to do it by phone, for no english support in all attempts. I would like to reduce my tariff from 1000 to 250.

Also, I would like to double check that my contract won't have any 24months extensions by doing so, since I'm on my first year of the 2 years contract. ( I need confirmation that only the tariff will be reduced and my currenlty contract time will be kept ( 1 year still remaining )

Looking forward to hear back from a moderador

Re: Decrease tariff after 1 year contract has passed

Stephan — Mon, 03 May 2021 18:49:53 GMT

Hi tiarly,

you can find the contract term an conditions in your order confirmation.

If you change to a lower tariff within your downgrade guarantee the contract will not extend another 24 Month. Please also have a look if the Red Internet and Phone 250 Cable is part of this guarantee.

Regards

Stephan

Re: Decrease tariff after 1 year contract has passed

tiarly — Wed, 09 Jun 2021 09:50:09 GMT

Can you proceed with reducing my tariff for the kable contract? I want to change to the 250 Gb internet instead of 1000. And I've already confirmed I do have the rights to change witohut cost and without adding another contract year.

Re: Decrease tariff after 1 year contract has passed

Nancy — Fri, 11 Jun 2021 10:02:43 GMT

Hello tiarly,

I would be happy to help you with the conversion of your tariff. Please send me your customer number, name, date of birth and address by private message. Then report back here in the post.

Best regards

Nancy

Re: Decrease tariff after 1 year contract has passed

tiarly — Tue, 15 Jun 2021 13:31:15 GMT

Hello Nancy

I've already sent you the information you requested. Please let me know if you need anything else.

Thanks in advance!

Re: Decrease tariff after 1 year contract has passed

Nancy — Wed, 16 Jun 2021 10:06:47 GMT

Hello tiarly,

I have changed your rate to Red Internet & Phone 250 Cable. You will also receive confirmation of this.

Best regards
Nancy

Re: Decrease tariff after 1 year contract has passed

tiarly — Wed, 16 Jun 2021 13:51:12 GMT

Hello Nancy,

Thank you very much for your quick help!

I've just received the confirmation about my tariff reduction from Vodafone and I'm wondering about this clause:

IHR AUFTRAG
Monatliche Kosten
39,99 Euro Red Internet & Phone 250 Cable: Download bis zu 250Mbit/s und Upload bis zu 25 Mbit/s.
12 Wochen Kündigungsfrist zum Ende der Mindestvertragslaufzeit von 24 Monaten.

I've clreay mentioned my previous contracted had a clause after the first year to reduce without any contract extension, which seems not to be the case as per this message above.

Can you update my contract to correctly satisfy no date extensions please?

Thanks in advance

Re: Decrease tariff after 1 year contract has passed

Nancy — Thu, 17 Jun 2021 08:31:08 GMT

Hello tiarly,

If you use your switch guarantee and switch your rate up to and including the 6th month, your new contract term is 18 months. Since you switched after that, the term is extended by 24 months.

Best regards

Nancy