Thema "Betreff: Wrong Invoicing" in Kabel: Tarife & Rechnung

Wrong Invoicing

FelixAntick — Mon, 07 Jun 2021 14:17:35 GMT

Hello Team,

I jus checked my accoiunt online and see that a very high invoice being generated on 7-June for my account. The number is Invoice ***

Can you please explain me the why such high invoice is being sent for this month , and how to stop the sepa payment for the same as it cannot be honoured by my bank.

Thanks,

Felix

Edit: Invoice number removed, data protection

Take a look in your bill to see wich positions are billed...

Bastel225 — Mon, 07 Jun 2021 14:27:15 GMT

Take a look in your bill to see wich positions are billed in detail. Fastest solution possible.

Re: Wrong Invoicing

Nancy — Tue, 08 Jun 2021 08:50:38 GMT

Hello FelixAntick,

first of all, please take a look at your customer portal. There you will find all invoices with the individual items listed.

Best regards

Nancy

Hi Team, I saw this as Open Account Balance in my custome...

FelixAntick — Tue, 08 Jun 2021 08:53:32 GMT

Hi Team,

I saw this as Open Account Balance in my customer portal...its still not generated as an invoice.

Re: Hi Team, I saw this as Open Account Balance in my custome...

Nancy — Wed, 09 Jun 2021 11:24:40 GMT

Hi FelixAntick,

then your invoice will be created. Before that, I don't see them either. Just check it again and again. If it is available and you still have questions about the individual items, feel free to contact me.

Best regards

Nancy

Betreff: Wrong Invoicing

FelixAntick — Wed, 09 Jun 2021 15:19:41 GMT

Hello Team,

I see my invoice generated now..and the extra charges are for the digital video Receiver/recorder and the smart card. Both of these were returned before the month end of may. I also received the confirmation that the item were received by Vodafone 3-June

Can you please look into this priority as the huge invoice if sent for sepa in my iban , it will be rejected.

Betreff: Wrong Invoicing

Thomas — Fri, 11 Jun 2021 12:38:55 GMT

Hi FelixAntick,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Betreff: Wrong Invoicing

Thomas — Fri, 11 Jun 2021 15:09:24 GMT

Hi FelixAntick,

the hardware is back and we have issued a credit note for it. The credit note then takes effect with the next billing run.

Regards

Thomas

Hi, The amount equal to almost 13 months of monthly charg...

FelixAntick — Fri, 18 Jun 2021 08:32:02 GMT

Hi,

The amount equal to almost 13 months of monthly charges is deducted from my bank due to wrong invoicing.

Though you have issued me credit note, I don’t want to wait for 13 months to recover the amount or you give 13 months advance payment. Kindly check and let me know if the amount can be refunded in my bank account

Thanks,
Felix

Re: Hi, The amount equal to almost 13 months of monthly charg...

Nancy — Mon, 21 Jun 2021 11:25:58 GMT

Hello FelixAntick,

we created the credit note on 11.06.2021. However, your invoice for June was already created on 07.06.2021, so it was not yet on it.

Best regards

Nancy

Re: Hi, The amount equal to almost 13 months of monthly charg...

FelixAntick — Mon, 21 Jun 2021 14:25:10 GMT

Hi Tram,

My question is can you deposit the extra amount back in my bank ?

I had informed you well before the invoice was generated, however you couldn't do anything. I hope you can help me now atlrast by transferring back the extra amount that you took

Thanks,

Felix

Re: Hi, The amount equal to almost 13 months of monthly charg...

FelixAntick — Wed, 23 Jun 2021 10:53:49 GMT

Hi Team,

awaiting response on my concern.

thanks,

felix

Re: Hi, The amount equal to almost 13 months of monthly charg...

Nancy — Thu, 24 Jun 2021 06:42:54 GMT

Hello FelixAntick,

sorry for the wait, you have to be a little patient. We will answer the threads chronologically.

Don't worry, the credit is not forgotten. It will be credited and charged to your customer account with the next billing run.

Best regards

Nancy

Re: Hi, The amount equal to almost 13 months of monthly charg...

FelixAntick — Tue, 06 Jul 2021 16:51:18 GMT

Hello Team,

Can you please confirm when will the extra amount deducted will be re-credited in my bank account ?

Its been over a month this communication has been going on...yet nothing is happening.

Thanks,

Felix

Re: Hi, The amount equal to almost 13 months of monthly charg...

Stephan — Wed, 07 Jul 2021 09:40:54 GMT

Hi FelixAntick,

the credit amount will be re-transferred to you bank account during the next week.

Regards

Stephan