Thema "Betreff: Preis für Nichtrücksendung HomeBox" in Kabel: Tarife & Rechnung

Preis für Nichtrücksendung HomeBox

jawadraees — Wed, 02 Jun 2021 21:56:12 GMT

Dear Sir,

I have already sent the homebox to your given address but still, i got a bill from Vodafone saying I have to pay again

Betreff: Preis für Nichtrücksendung HomeBox

reneromann — Wed, 02 Jun 2021 23:25:38 GMT

Have you checked that the Homebox was received by Vodafone? You may simply do so by checking the tracking code that you (hopefully) got as you posted the box.

And did you return it in time, e.g. within 14 days from the end of the contract?

Betreff: Preis für Nichtrücksendung HomeBox

jawadraees — Thu, 03 Jun 2021 01:13:50 GMT

yes I have sent the device after knowing it I came to know after contacting Vodafone then I post a message here

I am also attaching the DHL receipt.

Re: Preis für Nichtrücksendung HomeBox

Thomas — Thu, 03 Jun 2021 08:24:03 GMT

Hi jawadraees,

the box has already been credited again and there is a credit of 105,03 Euro on your customer account.

Regards

Thomas

Re: Preis für Nichtrücksendung HomeBox

jawadraees — Thu, 10 Jun 2021 20:21:37 GMT

In fact, I have already paid 214,98€ on 14.05.2021 and now once again you require 105,03€ from me, and I am confused by this.

Re: Preis für Nichtrücksendung HomeBox

Thomas — Fri, 11 Jun 2021 14:16:55 GMT

Hi jawadraees,

you misunderstood me. There is a credit balance on the customer account.

Regards

Thomas