Thema "Re: Moving Service Customer Care not Picking up" in Kabel: Tarife & Rechnung

Moving Service Customer Care not Picking up

mukul — Mon, 31 May 2021 15:45:18 GMT

Hello,

I'm moving within a city. My current apartment has cable internet and next apartment only has DSL internet. When I try to enter information in the moving service in MeineVodafone, it tells me to call a number:

"An Deiner Adresse haben wir ein anderes Angebot für Dich!

0800 723 81 89"

But I'm trying for 2 days, no one is picking up.

Kinldy suggest any steps.

Re: Moving Service Customer Care not Picking up

Thomas — Tue, 01 Jun 2021 07:20:11 GMT

Hi mukul,

do you want to accept the offer or just report the move? Can you skip the offer in the customer portal?

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Tue, 01 Jun 2021 07:22:45 GMT

Hello Thomas,

It does not give me any offer, When try to report the move it just tells me we have another offer for your address and ask me to call.

Re: Moving Service Customer Care not Picking up

Thomas — Tue, 01 Jun 2021 08:41:05 GMT

Hi mukul,

okay i understand that. Can you please tell me which federal state you come from?

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Tue, 01 Jun 2021 08:43:24 GMT

I'm from Brandenburg, and I'm moving within Potsdam

Re: Moving Service Customer Care not Picking up

Thomas — Tue, 01 Jun 2021 09:56:17 GMT

Hi mukul,

please send your new address and date of the move via private message.

Then reply again here in the post.

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Tue, 01 Jun 2021 10:02:27 GMT

Hi Thomas,

I've sent you the message.

Regards,

Mukul

Re: Moving Service Customer Care not Picking up

Thomas — Tue, 01 Jun 2021 11:17:11 GMT

Hi mukul,

we’ve just worked on the termination of the contract. We leave a note that you might want to switch to DSL. You will receive a confirmation by e-mail.

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Tue, 01 Jun 2021 11:20:15 GMT

Hi Thomas,

So you've terminated my current contract ?

And how will i know my DSL options for the next home ?

Regards,

Mukul

Re: Moving Service Customer Care not Picking up

Thomas — Tue, 01 Jun 2021 12:30:00 GMT

Hi mukul,

have a little patience. You will still get an offer.

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Tue, 01 Jun 2021 12:39:06 GMT

Hi Thomas,

Okay, sorry, I was just confirming.
I'll await for the mail.

Regards,

Mukul

Re: Moving Service Customer Care not Picking up

Thomas — Wed, 02 Jun 2021 05:08:02 GMT

Hi mukul,

okay, are there any questions or can the thread be closed?

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Thu, 03 Jun 2021 09:58:32 GMT

Hi Thomas,

Regrets for the delayed response.

I was able to get in touch with the DSl team, and they were able to cancel my kabel contract and start my dsl contract for the same day.

Thank you for your help.

Regards,

Mukul

Re: Moving Service Customer Care not Picking up

Thomas — Thu, 03 Jun 2021 11:04:33 GMT

Hi mukul,

sounds great. Can we close this thread.

Regards

Thomas

Re: Moving Service Customer Care not Picking up

mukul — Thu, 03 Jun 2021 11:44:33 GMT

Hi Thomas,

Yes, the thread can closed now.

Regards,

Mukul