Thema "Re: Contract cancel because moving to a new place" in Kabel: Tarife & Rechnung

Contract cancel because moving to a new place

Olena21 — Fri, 21 May 2021 12:59:57 GMT

Hi!

I am moving to another city in Germany. In my new residence, there is already Vodafone internet/contract. It's a shared space so I'm not allowed to actually change it to my setup. I would like to cancel my contract since I can't really use it there.

Can some Vodafone support technician help me here, please?

Best regards, Olena

Re: Contract cancel because moving to a new place

Stephan — Wed, 26 May 2021 07:52:19 GMT

Hi Olena21,

please report you move via this online form. And please note there that you move to another customer and provide the customer data for the new address.

Regards

Stephan

Re: Contract cancel because moving to a new place

Olena21 — Thu, 27 May 2021 10:38:17 GMT

Hi Stephan,

this link is not leading me to any form. It just gives me two options "Zu mein Vodafone" and "Vertrag hinzufugen". If I press the first one, then "Meine daten", then "Meine Vertrags- und Kontaktdaten", then "Planst du einen Umzug oder eine Vertragsübernahme?", then "Umzug im Deutschland", then it just asks me about the city, and in the next step I get only "Zu den Umzugsservices der Deutschen Post" with an option "Umzugsmitteilung jetzt nutzen". I don't think you meant this form but this is the only one I can find here.

Cheers, Olena

Re: Contract cancel because moving to a new place

Lars — Sat, 29 May 2021 13:08:02 GMT

Hi Olena,

can you tell me from which German state you come and what kind of contract you have exactly?

Best regards

Lars

Re: Contract cancel because moving to a new place

Olena21 — Mon, 31 May 2021 20:07:55 GMT

Hi Lars,

I am currently living in NRW, I have Red Internet - and - Phone (cable). I got my contract from Vodafone, but I think earlier I used unitymedia website to log in somehow (not anymore though).

Cheers, Olena

Re: Contract cancel because moving to a new place

R4mona — Tue, 08 Jun 2021 08:41:10 GMT

Hi Olena,

sorry to keep you waiting.

In order to be able to take a closer look at your request, I need a PN with the following data from both customers:

Customer number:

Name:

Address:

Date of birth:

State:

Current mobile phone number:

Date moved:

Please report back here as soon as the message is out. My colleagues will then take a close look at both contracts. The more expensive contract will remain in place and the cheaper one will be cancelled on the date of the move.

Kind regards

R4mona

Dear Ramona, thank you, I have the info you heed from my...

Olena21 — Wed, 09 Jun 2021 11:15:31 GMT

Dear Ramona, thank you, I have the info you heed from my side but I’m not sure what is a PN, but I guess it’s not this forum because of security reasons. Would it be possible to get an email on which I and the person I’m moving to could send you the info? This way neither of us would flash the sensitive information, and we could both add the link to this thread for the identification for example.

Cheers, Olena

Re: Dear Ramona, thank you, I have the info you heed from my...

R4mona — Mon, 14 Jun 2021 08:03:50 GMT

Hi Olena21,

Thank you for your feedback.

Sorry, but I forgot the link so you can send me a PN. I am very sorry. Therefore, here is my request once again: Please send me a private message with the following data of both customers:

Customer number:

Name:

Address:

Date of birth:

State:

Current mobile phone number:

Date moved:

Please report back here as soon as the message is out.

Kind regards

R4mona