Thema "Re: Vodafone TV Connect Pro, never order but it has" in Kabel: Tarife & Rechnung

Vodafone TV Connect Pro, never order but it has

CQY — Wed, 19 May 2021 19:46:50 GMT

Hi, Couple of months ago, one person came to me and said he was from Vodafone and need to checke my TV cable connection. He only spoke German and I did not understand him. He said something about the TV cable need to be updated. Then I got a bill about Vodafone TV Connect Pro. I did not sign any contract to say I need this, but it charges automatically. I do not understand why it was happened. Can I cancel this service?

Re: Vodafone TV Connect Pro, never order but it has

Nancy — Thu, 20 May 2021 12:06:42 GMT

Hello CQY,

have you received an order confirmation and cancelled the whole thing? Have you already contacted customer service about this?

Best regards

Nancy

Re: Vodafone TV Connect Pro, never order but it has

CQY — Thu, 20 May 2021 18:56:59 GMT

Hallo Nancy,

I only got a pdf file about this, but I never sign any paper about this service. I have not contact the customer service about it. How can I do it?

Best

Re: Vodafone TV Connect Pro, never order but it has

Nancy — Fri, 21 May 2021 10:57:21 GMT

Hello CQY,

when exactly did you receive the order confirmation? Please send me your customer number, name, date of birth and address by private message and then report back here in the thread.

Best regards

Nancy

Re: Vodafone TV Connect Pro, never order but it has

CQY — Fri, 21 May 2021 11:46:31 GMT

Dear Nancy,

I have sent you the information via PM. Please check it. Thanks a lot!

Best,

Re: Vodafone TV Connect Pro, never order but it has

Stephan — Wed, 26 May 2021 07:31:20 GMT

Hi CQY,

thanks for you pm.

Since March you have a contract about a basic TV service in your flat for 2,49 Euro per month. The order confirmaton was sent to by e-mail on 9th March.

Regards

Stephan

Re: Vodafone TV Connect Pro, never order but it has

CQY — Wed, 26 May 2021 11:42:17 GMT

Dear Stephan,

Thanks for your response. I know I got the order confirmaton email. But the question is, I never order this service and never sign any contract regarding this service. It just came to me.

Best regards,

Re: Vodafone TV Connect Pro, never order but it has

Stephan — Thu, 27 May 2021 10:47:11 GMT

Hi CQY,

a signature is also not mandatory for such contracts. And it certainly doesn’t make it any easier to understand if you don’t speak the local language.

I would make the following suggestion to you: a refund is not possible, but as a gesture of goodwill, I would offer to terminate the contract at the end of May.

Would that be okay with you?

Regards

Stephan

Re: Vodafone TV Connect Pro, never order but it has

CQY — Thu, 27 May 2021 16:16:40 GMT

Dear Stephan,

I would be happy if you could terminate the contract. Thank you very much for your help!

Best regards

Re: Vodafone TV Connect Pro, never order but it has

Lars — Sat, 29 May 2021 17:07:08 GMT

Hi CQY,

I have set the termination. You will receive the written confirmation by e-mail in the next few days. Do you have any further questions?

Best regards

Lars

Re: Vodafone TV Connect Pro, never order but it has

CQY — Sat, 29 May 2021 17:23:03 GMT

Dear Lars,

Thank you very much for the help! I do not have further question.

Best regards,