Thema "Re: Cancel contract termination" in Kabel: Tarife & Rechnung

Cancel contract termination

Oleg_Merzlikin — Mon, 17 May 2021 17:29:00 GMT

Hello, Support Team!

My contract suppoused to be terminated on 12.06.2021.

Now I don't need to cancel it, need to continue for 1 more year.

Customer number - xxxxxxxxx.

Please, cancel the termination.

Thank you.

Edit: Customer number deleted because personal data / Admin

Re: Cancel contract termination

Grit — Tue, 18 May 2021 07:43:18 GMT

Hello Oleg_Merzlikin

did I understand correctly that we should cancel the cancellation? You want to cancel the cancellation?

We have to re-legitimise your data. Send me a private message with your name, full address, customer number and date of birth. Important: Afterwards, report back here in this thread.

Please make sure not to send the data publicly here in the thread.

Regards

Grit

Re: Cancel contract termination

Oleg_Merzlikin — Tue, 18 May 2021 11:28:23 GMT

Hello, Grit,

yes, correct, the contract should continue.

Personal data you requested are sent in private message.

Thank you.

Re: Cancel contract termination

Oleg_Merzlikin — Wed, 19 May 2021 18:06:15 GMT

Hi, Grit,

Have you got my personal data?

Thank you.

Re: Cancel contract termination

Tina — Thu, 20 May 2021 05:28:12 GMT

Hello Oleg,

thank you for your private message. I have cancelled your cancellation. You will receive a separate confirmation.

Do you have other questions?

Best regards

Tina

Re: Cancel contract termination

Oleg_Merzlikin — Thu, 20 May 2021 07:07:34 GMT

Hello, Tina,

thanks for update.

I can see everything is fine now. No more questions.

Thank you for your help.

Re: Cancel contract termination

Oleg_Merzlikin — Thu, 20 May 2021 10:14:49 GMT

Hello, Tina,

just received a letter,

in the list of products are

*** Vodafone GigaTV Cable
*** Vodafone TV Connect

TV was canceled long time ago, I don't need it. Please, leave only internet contract active.

Thank you.

Edit: Deleted personal data.

Re: Cancel contract termination

Tina — Thu, 20 May 2021 10:22:15 GMT

Hello Oleg,

this was a mistake. The tv contract has been terminated and will not be reactivated.

Best regards

Tina

Re: Cancel contract termination

Oleg_Merzlikin — Thu, 20 May 2021 10:31:03 GMT

Hello, Tina,

thank you for update.

Appreciate your help! 🙂