Thema "English speaker new in germany facing issues" in Kabel: Tarife & Rechnung

English speaker new in germany facing issues

EnglishSpeaker — Mon, 03 May 2021 13:11:40 GMT

Hello everyone, I am new in Germany and moved in here with a friend. We are both English speakers so we are having a terrible problem getting our problem solved with vodafone. It has been 1 month and we still have not been able to solve it. One month ago we received a walk in vodafone service person. We made an internet and cellular combined contract with them. They informed us we will get the internet device in one week and sim card in 2 weeks. Device was in my friends name and house is also in his name and so is the account. Only the sim card was in my name. We recevied the device but never the sim card. No user account details for internet or sim and also the contact person has no clue where it went. Our internet is working fine but they keep deducting my sim money too which i still do not have. This website is really my last hope before i go to the police. I am a student i do not afford to pay this much for something i do not even have. And all i have is the contract so i cant get any help from the helplines either even if i did speak german. someone please help me.

Re: English speaker new in germany facing issues

MichaM — Tue, 04 May 2021 07:16:01 GMT

Hi @EnglishSpeaker,

Welcome to the Community.

I'm sure we can sort out this issue.

Please send me a private message so I can look into this.

Your message should include

* The URL of your Community post

* Your Name and address since the missing SIM cards were registered on your behalf

Looking forward to reading from you soon.

Regards

Micha

Betreff: English speaker new in germany facing issues

Oak — Sat, 27 Nov 2021 10:56:12 GMT

My internet as been going in and out since I accepted service from Vodafone (August 2021).

I have had a tech come out and he couldn't fix the problem.

Vodafone sent another tech that told me it was the street line in Oct.

Now I am having issues again and I haven't had internet in 2 days. I did all the trouble shooting and every time I My internet as been going in and out since I accepted service from Vodafone (August 2021).
I have had a tech come out and he couldn't fix the problem.
Vodafone sent another tech that told me it was the street line in Oct.

Now I am having issues again and I haven't had internet in 2 days. I did all the trouble shooting and every time I call customer service ... the hang up because I don't speak German well.

Which modem / router do you use? Fritz

Do you use a rental device from us or do you have your own device? Rental

Which error occurs? No internet. Ligth continues to flash

How is your end device connected to the modem? LAN

Which browser do you normally use? Firefox

Which operating system do you have on your computer? Windows

beginning and period of the disturbance. October 2021

Upload a screenshot of the signal values. No signal

What measures were taken by the fault? None

Betreff: English speaker new in germany facing issues

Tobias — Tue, 30 Nov 2021 20:35:29 GMT

Hi @Oak,

please create a new thread, that one belongs to another creator 😉

Regards

Tobias