Thema "Different billls for Internet" in Kabel: Tarife & Rechnung

Different billls for Internet

FComm — Thu, 29 Apr 2021 19:31:19 GMT

Vodafone is withdrawing different invoices from my bank account.

After many calls and hard to find the right support, finally a operator told me that I am being billed twice and showing 2 different contract for the internet, which I don't know how this happened.

After waiting for his support, he assured to me that the issue is fixed and I should never face the issue again, this was around a month ago.

Today I was surprised with a new withdrawal of a new amount again, with different account number.

And if I go to my billing page on my vodafone account, I can't find them.

Re: Different billls for Internet

Stephan — Fri, 30 Apr 2021 05:35:24 GMT

Hi FComm,

let's have a look on that. I'm sure, we can figure this out.

Please send me a private message with the following information:

your name

your address

date of birth

customer number

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Different billls for Internet

Grit — Fri, 30 Apr 2021 15:48:59 GMT

Hello FComm

you should actually report back here in the post...

So, I’ve been looking at all the customer numbers. No contract is duplicate. Under the number * * * 47 You have a TV contract with the GigaTV Box, starting January 2021. Under the * * * 41 is Internet & Telephone, beginning of the contract February 2021. Under the number***99 there is a TV contract on GigaTV Net, beginning February 2021. The netbox you sent back, but that was only a few days ago. The revocation period is well past and there is no written revocation either.

Regards

Grit

Re: Different billls for Internet

FComm — Sat, 01 May 2021 12:17:23 GMT

Hello Grit,

Thank you for your reply.

For the account * * * 47 related to TV I am being charged 19.98€ which doesn't fit with the given contract, which is 14.99€ but 9.99€ for the first 6 months.

Then I am paying 9.99€ under the number***99

As for the account ***41 the contract is 19.9€ I am getting charged 22.38€.

Can you please give me some clarification about :

- The above numbers

- What should I expect for my next monthly bills for each service

- What is my current TV service name if not GigaTV anymore?

- Why I am being charged for the GigaTV while you have the box, and the channels are already locked on my receiver, so I paied for a service that you already disabled for me?

- Why I don't have all these Account numbers and bills under a common account, I can't see all the bills beside my phone bills.

Thank you for your time and support.

Re: Different billls for Internet

Thomas — Mon, 03 May 2021 07:39:05 GMT

Hi FComm,

in order to view all contracts and invoices, the contracts must be added individually in My Vodafone. You have simply sent back the hardware for the contract ***999. This is not a revocation and therefore the contract is still charged.

Regards

Thomas

RE: Different billls for Internet

FComm — Tue, 04 May 2021 05:19:59 GMT

Hello Thomas,

Can I please have a clear response for my previous requested clarification for each point.

On the other side, how I am being charged for something I am not using, and Vodafone send a letter about not being a customer over this service anymore, **and the funny thing that you disabled it on my receiver so I am not in all cases able to use it. But you still charging me**
please advise how to make the revocation, and please if you can give me a clear reply for my previous points.

Re: Different billls for Internet

Thomas — Tue, 04 May 2021 05:20:27 GMT

Hi FComm,

the Giga TV contract under ***047 costs EUR 9.99 per month for the first 6 months and EUR 14.99 thereafter.

The Internet & Phone contract ***041 costs 19.99 euros. There is also a security package for 3.99 euros. You can cancel this at any time with 4 weeks' notice.

Gig TV Net has nothing to do with the programs on your other contract. You can't use the contract without the device, that's for sure. Nevertheless, we have never received a written cancellation.

Regards

Thomas

RE: Different billls for Internet

FComm — Tue, 04 May 2021 05:20:57 GMT

Dear Thomas,

As I have mentioned before, I am being billed For the account * * * 47 related to TV 19.98 €, and As you have mentioned it's 9.99, can you please explain to me why I am paying 19.98?

What is this cancellation letter? please send me the content and address to send it.

Re: Different billls for Internet

Thomas — Tue, 04 May 2021 06:33:18 GMT

Hi FComm,

Premium TV was still included in the April invoice. This is no longer available and will therefore no longer appear on the next bill.

Regards

Thomas

RE: Different billls for Internet

FComm — Tue, 04 May 2021 06:33:44 GMT

Thank you Thomas.
What about the cancellation of the GigaNet **99, is there anything I should do, or it will be canceled by next month as well?
If there is something I can do, please prove me with the needed details.

Thank you

Re: Different billls for Internet

Thomas — Tue, 04 May 2021 06:34:14 GMT

Hi FComm,

the contract can only be terminated at the end of the term. Unfortunately, the deadline for a revocation has already expired.

Regards

Thomas

Re: Different billls for Internet

FComm — Tue, 04 May 2021 08:17:32 GMT

First the operator didn't told me that I need to send a letter, and after my call I have received a message from Vodafone that the service was stopped and i should return the appleTV device, and after I send it, I received a message from Vodafone that they are unhappy for losing my subscription in this service.
With all these how should I know that a letter is still requested.
All these show that the contract should be terminated.

Moreover, how you charge me and the service is stopped for me. You insist of charging me but I can't use the service,
I am not already able to use the ondemand videos and the features of GigaNet, but you can charge me.
Really funny, what should we call this?? Can you describe this ???

I've been told that the service was stopped and the requested device was returned as per Vodafone request and I will not pay for this servide anymore, please to handle it once for all.

Re: Different billls for Internet

Thomas — Tue, 04 May 2021 08:17:13 GMT

Hi FComm,

i think you misunderstand something. I was talking about the revocation that is no longer possible. We have received the cancellation of the contract, please look at the confirmation when it ends and when the hardware should be returned.

Regards

Thomas

Re: Different billls for Internet

FComm — Tue, 04 May 2021 10:14:04 GMT

Honestly you Vodafone are frustrating with the unclear support and service.

So to summarize, and correct me if I am wrong, my Giganet service will remain and you will keep charging me, correct?
Then why I have most of the videos for kids and video area locked and needs to be paid?

Re: Different billls for Internet

Thomas — Tue, 04 May 2021 10:14:34 GMT

Hi FComm,

you’re making a mistake again. Giga TV Net has nothing to do with Premium TV. Giga TV Net allows access to TV channels via the Internet via Apple TV or the Net Box. Premium TV is a Pay TV channel package.

Regards

Thomas

The biggest mistake is that I trusted Vodafone, first I w...

FComm — Tue, 04 May 2021 11:27:16 GMT

The biggest mistake is that I trusted Vodafone, first I was charged for a premium package that I have never asked for, same for the internet security.

Can you confirm now that the GigaNet will be auto canceled after the contract period is done, and will be not renewed?? Or I should still do something for it?

Re: The biggest mistake is that I trusted Vodafone, first I w...

Thomas — Tue, 04 May 2021 12:32:05 GMT

Hi FComm,

the cancellation is in the system and will be carried out as confirmed.

Regards

Thomas