Thema "Re: Moving to my boyfriend flat" in Kabel: Tarife & Rechnung

Moving to my boyfriend flat

Michal_01 — Sat, 24 Apr 2021 17:57:36 GMT

I have Internet and phone cable conract since 2016 , I moved recently moved to my boyfriend flat and he already have cable internet with Vodafone , so we dont need 2 contracts.
I read that in this case I can terminte my contract using the moving page but when I tried to use it it said I have to pick one service to move, what should I do ? I dont want to move any service

Thank you

Michal

Re: Moving to my boyfriend flat

Grit — Sun, 25 Apr 2021 05:55:11 GMT

Hello Michal,

you still have to report a move, it's called moving to a different contractor. You have to provide the data of the other customer. We cannot accept this here, you have to use the relocation service.

Regards

Grit

Re: Moving to my boyfriend flat

Michal_01 — Thu, 29 Apr 2021 12:43:41 GMT

Hi Grit,

Thank you for the quick reposne, I was in that page I dont seen an option to move to a diffrent different contractor, should I add it in the comments with account number ? it also forcing me to pick a product to move , should I pick Internt/Telefon (screen shot attched) ?

Thank you again !

Michal

Re: Moving to my boyfriend flat

Grit — Thu, 29 Apr 2021 16:08:04 GMT

Hello Michal,

please enter the additional information in the free field.

Regards

Grit