Thema "Re: Internet connection problem" in Kabel: Tarife & Rechnung

Internet connection problem

LordScorpius — Thu, 22 Apr 2021 19:16:57 GMT

Hello everyone!

I am new to Germany and Vodafone community! On 20th of April I received the vodafone station, conected it via F socket/coax socket adapter. At this moment, the "internet" light blinks red and it seems that my internet is not working. What are my current/future actions and is there a need to contact a technician?

Sorry for my English, I am new to Germany and my German is not great at all.

Best regards,
Areg Harutyunyan

Re: Internet connection problem

Jana478 — Fri, 23 Apr 2021 06:56:17 GMT

Hello LordScorpius,

Welcome to our community.

So if you have connected everything correctly and the red light is still flashing, then a technician is certainly needed here. Have you also restarted the device?

Please send me your details (customer number, name, address and date of birth of the contract holder) in a private message.

Then report back here in this post when you have sent the message.

Many greetings

Jana

Translated with www.DeepL.com/Translator (free version)

Re: Internet connection problem

LordScorpius — Sat, 24 Apr 2021 10:00:46 GMT

Dear Jana,

I sent you the requested information in a private message.

Best Regards,
Areg Harutyunyan

Re: Internet connection problem

LordScorpius — Tue, 27 Apr 2021 08:05:32 GMT

Dear Jana,

Could you please answer to my request? I can't connect to the internet for almost a week now...

Best regards,
Areg Harutyunyan

Re: Internet connection problem

Ida — Tue, 27 Apr 2021 12:26:50 GMT

Hi LordScorpius

I am sorry for the late reply. I would like to create a trouble ticket, please PM me your current cell phone number for the tech.

Best regards
Ida

Re: Internet connection problem

LordScorpius — Thu, 29 Apr 2021 10:19:23 GMT

Dear Ida,

I sent you my phone number in a personal message. Sorry once again for the late reply.

Best regards,
Areg Harutyunyan

Re: Internet connection problem

LordScorpius — Tue, 04 May 2021 11:20:46 GMT

Dear Ida,

Please let me know if any other information is needed and, if possible, an approximate date on when the internet connection can and/or will be installed.

Best regards,
Areg Harutyunyan

Re: Internet connection problem

Ida — Tue, 04 May 2021 14:41:06 GMT

Hi LordScorpius

I just created a trouble ticket. The technical department will check it and give you a reply via SMS or phone call.

Best regards
Ida