Thema "Re: Changing the address of the internet service" in Kabel: Tarife & Rechnung

Changing the address of the internet service

Sodaphone — Tue, 20 Apr 2021 10:54:28 GMT

Hello,

I hope you are doing well.

I am planning to move, is it possible for my contract (Red Internet & Phone 50 Cable) to change my address? I believe there is Vodafone connection at my new place.

I'd be happy to provide more information in a private message, please let me know who to contact!

Best regards

Re: Changing the address of the internet service

Lars — Tue, 20 Apr 2021 17:05:31 GMT

Hi Sodaphone,

take a look at this post. This also applies to normal moves within Germany. Does this help you?

Best regards

Lars

Re: Changing the address of the internet service

Sodaphone — Wed, 21 Apr 2021 05:54:52 GMT

Thanks for your reply! I'm a bit confused:

1. Is this form for cancelling the contract? Or is it for moving the service to a new address?

2. Can I do it before my contract ends (i.e. 2 years)?

3. After putting in the new address, can I still use the internet service of my old contract at the new address?

Re: Changing the address of the internet service

Lars — Wed, 21 Apr 2021 16:38:06 GMT

Hi Sodaphone,

this is the way to inform your move. Your contract will move with you if we can provide service at the new address. This is independent of the contract period. Have you tried it?

Best regards

Lars

Re: Changing the address of the internet service

Sodaphone — Thu, 22 Apr 2021 08:10:44 GMT

I see, thanks! I'll try it out and I'll post another question in case I encounter more difficulties.

Re: Changing the address of the internet service

Thomas — Fri, 23 Apr 2021 10:02:02 GMT

Hi Sodaphone,

okay, so we can close here?

Regards

Thomas

Re: Changing the address of the internet service

Sodaphone — Fri, 23 Apr 2021 11:30:57 GMT

Yes, thanks a lot!