Thema "Re: Router sent back. What's next?" in Kabel: Tarife & Rechnung

Router sent back. What's next?

paumgart — Wed, 21 Apr 2021 12:41:16 GMT

Hi, I cancel my contract and sent back my router, it was received today. What happens next? Thanks

Re: Router sent back. What's next?

Stephan — Wed, 21 Apr 2021 18:51:47 GMT

Hi paumgart,

welcome to our Community.

If you have cancelled your contract, it will end on the confirmed date.

Regards

Stephan

Re: Router sent back. What's next?

paumgart — Sun, 25 Apr 2021 11:16:41 GMT

Hi, will I receive a refund for sending the router back?

Re: Router sent back. What's next?

Torsten — Sun, 25 Apr 2021 11:50:02 GMT

No, you will not receive a refund. However, there is also no charge for late returns if the device was returned within 14 days of the end of the contract.

Re: Router sent back. What's next?

Stephan — Sun, 25 Apr 2021 13:46:33 GMT

Hi paumgart,

it would be ice, if you could provide us with some additional information.

What device did you send back, which tariff did you had and so on. In some cases the hardware can be refunded and in some not. But therefore we need some info.

Regards

Stephan