Thema "Betreff: Higher bill" in Kabel: Tarife & Rechnung

Higher bill

ayse02 — Mon, 19 Apr 2021 10:05:42 GMT

According to my contract, my monthly cost is 29.99 euros. As you can see in the attachment, I paid this amount last month. But I paid more this month. I called customer service, they said 50 euros according to my contract. How it is changed without information to me?

Edit: @ayse02 Please do not post personal information publicly.

Betreff: Higher bill

Torsten — Sat, 17 Apr 2021 22:19:39 GMT

Has the new customer discount for the first six months expired? After that, the contract costs the regular list price. You can find the details in your order confirmation.
You can also find everything itemized on your invoice.

Re: Higher bill

Nancy — Mon, 19 Apr 2021 10:09:06 GMT

Hello ayse02,

first of all, please take a look at your order confirmation. In your customer portal you will find your invoices for retrieval. The individual items are also broken down there.

Have you already looked at this?

Best regards

Nancy