Thema "Re: Can not change to lower tariff" in Kabel: Tarife & Rechnung

Can not change to lower tariff

yemre — Tue, 13 Apr 2021 23:55:34 GMT

Hi,

I am using 'Red Internet & Phone 1000 Cable' service for over a year now.

While accepting the offer, there was an option to change the tariff to a lower tariff after the first year (this is also stated in my contract). But when I log in to my account, the system does not allow me to change to a lower tariff. For a couple of months now, I am paying a lot of money because I am not able to change my tariff. Can you help me on that?

Yunus.

Re: Can not change to lower tariff

Lars — Wed, 14 Apr 2021 07:39:06 GMT

Hi Yunus,

which German state do you come from?

Best regards

Lars

Re: Can not change to lower tariff

yemre — Wed, 14 Apr 2021 07:55:24 GMT

Hi @Lars,

I am living in Hamburg.

Re: Can not change to lower tariff

Lars — Wed, 14 Apr 2021 09:44:19 GMT

Hi yemre,

ok, then I can help you. In which tariff from the order confirmation would you like to switch?

Please send me your customer number, name, address and date of birth by private message. Then write here in the thread and answer the above question.

Best regards

Lars

Re: Can not change to lower tariff

yemre — Wed, 14 Apr 2021 10:30:23 GMT

Hi Lars,

I sent the information you asked for.

And, I would like to change my current tariff to: Red Internet & Phone 400 Cable.

Regards,

Yunus.

Re: Can not change to lower tariff

Lars — Wed, 14 Apr 2021 13:26:21 GMT

Hi Yunus,

I have initiated the change to Red Internet & Phone 400 Cable in the system. You will receive written confirmation by e-mail in the next few hours. Do you have any questions?

Best regards

Lars

Re: Can not change to lower tariff

yemre — Wed, 14 Apr 2021 23:28:39 GMT

Hi Lars,

I got the confirmation mail now.

Thank you!

Re: Can not change to lower tariff

Lars — Thu, 15 Apr 2021 08:06:06 GMT

Hi Yunus,

with pleasure

I'll close the thread with this then. If you have any questions, please feel free to contact us via a new thread.

Best regards

Lars