Thema "Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red" in Kabel: Tarife & Rechnung

Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Fengxiang — Sat, 10 Apr 2021 06:42:03 GMT

Hello guys,

I am new to Germany and my German is still pretty weak, and apologized for writing this in English.

Recently, I applied for Vodafone Red Internet & Phone 500 Cable. I received the Vodafone station router and connected it according to the instructions given in the box. Also, I have registered on https://kabel.vodafone.de/ using my 'customer number' and the 'activation code'.

However, the Internet does not work. My Kable-box is blinking red all the time and the web interface always shows no Internet. I've read on the forum that it might take 2 hours to activate after plugin in everything and powering it up, but 12 hours have passed and nothing changed. The cable box is still blinking red.

I have no idea what to do, or did I miss something important? How could I make the Internet working?

Best regards,

Fengxiang

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Martin59 — Sat, 10 Apr 2021 12:48:56 GMT

Hello Fengxiang,

in which state do you live? If you received the cable router from us, then you do not need to enter an activation code.

Best regards, Martin

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Fengxiang — Sat, 10 Apr 2021 14:09:59 GMT

Hello Martin,

Many thanks for your reply. I live in Leipzig, Sachsen. I received some documents and cable router from Vodafone yesterday, and it said that I can register in the Kundenportal (www.vodafone.de/konto-erstellen) using provided Kundennumber and Aktivierungscode in the document. I registered, but the Kable-box is blinking red all the time, and no Internet.

Best,

Fengxiang

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Tobias — Mon, 12 Apr 2021 07:20:35 GMT

Hi @Fengxiang,

that doesn't sound so nice, sorry 😞 I still want to take a look at it 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Fengxiang — Mon, 12 Apr 2021 12:32:50 GMT

Hi, @Tobias,

I have sent you my private message about my customer information.

Many thanks for your help.

Best,

Fengxiang

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Tobias — Tue, 13 Apr 2021 07:41:13 GMT

Hey,

well, i would like to send you a technician, that problem cant be fixed by me 😉 Could you send me a mobilenumber via private message? Also, can you give acces to the household system?

The second thing is that we need to take certain precautions because of the current developments. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.

Regards

Tobias

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Fengxiang — Tue, 13 Apr 2021 12:22:50 GMT

Hi @Tobias ,

I have sent you the number via private message. It's safe.

Best,

Fengxiang

Re: Problems in activating cable Internet connection---No Internet with the Cable-box blinking red

Tobias — Wed, 14 Apr 2021 05:54:10 GMT

Hey,

thanks for the number, i gave the number to my colleagues, they will contact you 🙂

Regards

Tobias