Thema "Cancel contract" in Kabel: Tarife & Rechnung

Cancel contract

caiosb — Fri, 09 Apr 2021 18:37:30 GMT

Hello,

I want to cancel my DSL contract due to lack / poor of service provided, that means no internet during the contract period. I have not been using at all the Vodafone kabel service for 6 meses due to poor or no service provided. My contract supposely ends in Nov 2021, but I want to cancel immediatialy as it is not provided what I hired.

What should I do in order to complete this task online? (I can't speak German)

EDIT: customer number deleted

Betreff: Cancel contract

Torsten — Fri, 09 Apr 2021 19:18:29 GMT

Welcome to the community.

Did you report the malfunction? This is a basic requirement for an extraordinary termination. You have to give the provider the opportunity to eliminate the disruption.

Betreff: Cancel contract

reneromann — Fri, 09 Apr 2021 22:06:07 GMT

And if you decided yourself to not use the service for 6 months but didn't report the issue, then it's solely your own decision but has nothing to do with the contract itself. You need to report issues in order for any kind of fix and/or premature cancellation in case fixes won't be helping.